AI/ML Governance Analyst

Job Description

Blue Cross and Blue Shield of North Carolina has an immediate need for a governance program support analyst to support our growing Artificial Intelligence and Machine Learning (AI/ML) governance program and the Principal Analyst who functions as BCNC’s primary focal point for AI/ML Strategy, Governance, & Risk Mgmt./Compliance.

In this position you will provide key programmatic support to include tracking myriad policy implementation tasks, governance actions, and compliance monitoring activities. Due to the cross-disciplinary equities of AI/ML, this position will also work closely with Enterprise Security, Privacy & Compliance, Legal, Vendor Mgmt., and Training teams, among others.

The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures our AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.

What You Will Do

• Assist the Principal in tracking AI/ML-related legislation, policy, regulation, & industry standards and creating implementation plans/roadmaps

• Assist the Principal in establishing and implementing our AI/ML governance and AI/ML risk management frameworks and take the lead on tasking and tracking related actions to ensure completion

• Assist the Principal in performing risk evaluations of AI/ML activities and take the lead on documenting deficiencies, monitoring mitigations, and providing program metrics.

• Take the lead in tracking AI/ML-related vendor actions—to include contract language disputes/drafts & vendor AI/ML assessment results-- and ensure they are tasked and completed by the appropriate SME

• Help the Principal to establish notification processes where required by policy and regulation and take the lead in monitoring those processes and providing metrics, where appropriate

• Assist the Principal in developing AI/ML-related governance/compliance training content and take the lead on integrating it into existing company-wide training efforts, where feasible

• Establish and maintain a company-wide website/collaboration space that explains AI/ML governance rules, processes, and FAQs

• Support governance forums as needed to include creating agendas, tracking action items for completion, and taking official minutes

What You Bring

• Bachelor's degree or advanced degree (where required)

• 0-2 years of experience in related field.

• In lieu of degree, 2+ years of experience in related field.

Preferred Experience

• Ability to take a document or tasking and correctly discern which subject areas/organizational equities are affected

• Experience supporting a governance body or working group, to include taking minutes.

• Experience breaking down a policy into actionable requirements

• Experience with creating new processes

• Successful experience working in a heavily matrixed organization.

• Some familiarity with topics related to Artificial Intelligence including Machine Learning, Generative AI, LLMs, etc., and a high-level working knowledge of how they fit together

• Ability to create own structure and work successfully in a business area with constantly evolving requirements and leadership scrutiny

• Experience leading the administrative aspects of a cross-disciplinary program or effort, to include metrics, action tracking, and communication

• Experience developing high-quality written documentation, to include project milestones

• Strong organizational skills

Salary Range

$74,000.00 - $118,200.00