Support Engineer, SAP CPI

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI)

We are actively seeking a Support Engineer, SAP Cloud Platform Integration (CPI). This is a remote position that can be based anywhere is the U.S.

Position Summary

This role of Sr. Support Engineer, SAP- Cloud Platform Integration (CPI) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities within SAP CPI module and related business processes (integrated modules) in a Heterogenous SAP landscape:

• Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
• Incident Management:
  • Analyzing bugs, defects in the production environment within SLA timelines
  • Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
  • Coordinate with business users for testing bug fixing, testing the message and flows
  • Workaround for high priority tickets
  • Root cause analysis and documentations based on requirement to ensure continuous improvement
• Service Request Management:
  • How to documentations on existing configurations
  • Master data changes / config changes
• Enhancements / Projects:
  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, t-codes & reports
  • Writing unit test scripts and conducting unit and integration tests for the customizations
  • Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
  • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase
  • Attending knowledge sharing sessions & Documentations
  • Participating in Job shadow, Reverse Job Shadow phases
• Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time
• Ensure compliance with the client's IT processes & internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Language

• Fluent English is mandatory, any other international languages is a plus.

Work Experience

• 6+ years
• Domain experience is good to have

Must have Skills

SAP CPI (Cloud Platform Integrator) Modules in SAP with the following additional functional capabilities:

• Plan, manage, implement, support, and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenarios
• Plan and conduct customer workshops, design and build integrations and interfaces, create plans for data Integration and Unit testing
• Utilize and apply best practices on projects based on experience and in consultation with experts.
• Collaborate with the Functional and Business teams to understand requirement, issues and provide solutions
• Monitoring and troubleshooting of Process Integrations built in SAP PI/PO/CPI
• Communicate and work with support users as necessary to resolve application errors
• Document changes

Good to have Skills

• SAP CPI At least 6 years experience is preferred
• Expert in designing and building robust integration solutions using PI/PO integration technologies.
• Ability and hands-on preferred to integrate between various ERP and non-ERP applications
• Experience in handling BPM, BRM technologies and CPI integrations projects
• Should have worked on several SAP Standard adapters like File, SFTP, REST, JDBC, JMS, RFC, SOAP, IDOC_AAE, HTTP_AAE, MAIL, 3rdParty adapters
• Hands on experience on REST, RFC and JDBC look ups.
• Hands on experience on java, UDF and XSLT mapping.
• Experienced in configuring A2A, B2B and B2C Scenarios.
• Experienced in configuring AS2 and EDI separator adapters.
• Experienced in Translating of ABAP mapping to graphical / java Mapping.
• Redesign ccBPMs: replace BPM by Adapter Modules (e.g. Async-Sync Bridge) or Collect BPMs
• Expert Understanding of SAP Proxy.
• Good knowledge on SFTP server connectivity.
• Good knowledge on SSL certificate setups.
• Good knowledge on the Backend Systems (SAP ECC/ERP, CRM, SRM, etc.,)
• IDoc – WE21: New IDoc Port to connect with IDoc_AAE via RFC Destination type T (SAP Gateway)

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work from office & ability to work remotely from a home based office in a virtual environment

Preferred Qualifications

• ITIL v3 or ITIL v4 knowledge of working in Support Environment
• Working experience in Global Teams from different geographies & Supporting client time zone
• Working on-call & in shifts depending on nature of engagement
• Ticketing tool - Service Now or related tools experience
• Understanding of Traditional Project Management & Agile Project
• Management

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 113k - 142k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.