Epic Optimization Specialist

In general, this Epic-certified position will be responsible for the following:

• Developing and implementing long-term best practice Epic strategy across both operations and IT
• Ensuring all parties involved understand the significance and impact of upcoming changes 
• Assisting in educating operational leadership in process improvement and Epic best practices
• Responsible for helping to implement policies
• Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
• Help to increase revenue through standardizing workflows and process improvement
• Serve as the lead for Epic issues identified and new change requests
• Produces and reviews decision documents, SBARDs, other documents needed to support build work
• Runs client meetings and monitors client happiness

As part of the team this position will have responsibility for some or all the following specific areas:

• Denial reduction
• DNFB/CFB reduction
• Late charge reduction
• Registration accuracy
• Scheduling accuracy
• Authorization capture
• Coding accuracy
• Overall productivity improvement

Performance Monitoring/Improvement/Innovation:

• Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality. 
• Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects. 
• Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met. 
• Advises operational leaders on Epic best practices and adheres to system guidelines.
• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement.
• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates.
• Performs account level reviews and audits to ensure optimal system performance. 
• Produces high-quality materials for internal and external use.

System Build and Support: 

• Performs system build as determined by IT change control process. 
• Participates in Integrated and User Acceptance Testing as dictated by IT change control. 
• Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary. 

Education: 

• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic. 
• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity. 
• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality.
• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations. 

New Business Support:

• Participates in assessments to identify opportunities for client improvement. 
• Supports sales team in advising new clients and answering inquiries about system functionality. 
• Develops materials to support sales, including marketing materials. 
• Identifies new opportunities for client engagements.

What Will Make You Successful:

• Strong implementation background

• Working knowledge with other revenue cycle focused Epic applications

• Working understanding of interface and interface messages

• 4 year/ Bachelors Degree preferred or equivalent experience

• Must have Epic Administrator Certification in a Revenue Cycle focused module.

• 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)

• While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically.  For this reason, the specialist should be available to travel up to 25%.

• Strong working knowledge of the hospital and/or ambulatory revenue cycle operations

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