SVP, Dispute Management Solutions
North American Bancard- Remote
What you'll be doing:
Lead, manage, and mentor a team of product managers, developers, sales professionals, and other related personnel.
Develop and implement business strategies, plans, and procedures to meet company goals.
Oversee daily operations of the business unit to ensure progress and performance.
Assess product development outcomes and enhancement opportunities.
Develop budgets, forecasts, and metrics, ensuring financial targets are met.
Own the product strategy and roadmap and communicate with C-level staff, board members, and other stakeholders.
Build and grow a deep knowledge of our markets, customers, and competitors to guide strategies for the product.
Participate in the creation of, and lead, product strategies, vision and value propositions, ensuring customer needs are met.
Determine, track, report, and own the market success for the disputes management business.
Direct and prioritize the marketing strategy, brand positioning, and development efforts.
Define pricing and competitive positioning for the product.
Build and maintain strong relationships with key clients and stakeholders.
Develop strategies to expand customer base and enhance customer loyalty.
Become the key evangelist of product and participate in press activities, conferences, discussions with thought leaders and market analysts.
Stay updated on industry standards and regulatory changes.
Identify and pursue new business opportunities and partnerships
Collaborate with other business units and departments to achieve overall company objectives.
Negotiate contracts and agreements with partners, vendors, and service providers.
What we need from you:
Bachelor of Science Degree (business, economics, etc.)
Deep understanding of the payment dispute and chargeback management industry, specifically with card network chargeback representment policies and Ethoca and Verifi pre-dispute services.
10+ years in a fintech leadership role.
Strong business development skills with an understanding of the payments ecosystem.
5+ years of experience working in the payment disputes industry.
Ability to drive revenue and manage a profitable business.
Ability to prioritize and handle changing deadlines.
Strong ability to delegate tasks and communicate project needs to all levels of staff, including management.
Exceptional organizational skills.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Please note: North American Bancard is a US based company and no sponsorship is available for this position at this time.
Who we are:
North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by hundreds of thousands of business owners to process more than $100 billion worth of transactions every single year.
Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North American Bancard and our family of companies, visit our website: https://www.northamericanbancard.com/company/our-companies
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