Commercial Account Executive - CEE

Job Description

** Please note - Candidates must have experience selling to Eastern European territories **

You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Eastern Europe region. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.

You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.

You will:

• Exceed activity, pipeline, and revenue goals

• Continually build pipeline of new business, upsell, and cross-sell opportunities

• Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers

• Develop and maintain relationships with our amazing customers in your territory

• Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles

• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

You have:

• Experience selling to CxO/VP/Director level leaders in Commercial segment

• 5+ years of software selling experience to Digital Native organizations in Eastern Europe; SaaS experience preferred (CRM or CX is a strong plus)

• Outbound prospecting experience

• A consistent track record in hitting and exceeding quota

• Skilled in virtual presentations, online web demos, remote sales processes

• Technically savvy with a thorough understanding of a related technology

• Fluency in Eastern European languages is a plus

• Proficiency using Salesforce desirable

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.