CRM Business Systems Analyst - Microsoft Dynamics

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

A great opportunity for “Microsoft Dynamics 365 CRM Business System Analyst (BSA)” to be a part of our dynamic team at VIAVI Solutions.  As a Microsoft Dynamics 365 CRM Business Analyst, you will work with Viavi business process owners to understand their business requirements and provide guidance on how best to utilize the Dynamics 365 CRM platform to achieve their goals. You will be responsible for analyzing business processes, gathering and documenting requirements, and providing recommendations for process improvements. You will partner closely with India Development Center Team to design and configure solutions that meet the business needs.

Responsibilities:

• Manage Day to day support, enhancements, and projects across the Microsoft Dynamics Sales and Marketing applications   
• Conduct routine governance calls with business and IT partners
• Provide support during US working hours with a solid functional expertise of the Sales/Services/Marketing/PRM sector.
• Manage monthly releases for Sales & Marketing business (Release management planning, testing strategy and deployment of critical components)
• Lead and analyse key marketing & sales business requirements, design a solution using appropriate architectural techniques and standards (Power Platform best practices and minimize customizations)
• Work on proof-of-concepts to assess the viability of any new business requirements.

Pre-Requisites / Skills / Experience Requirements:

Requirements:

• Over 3 years Dynamics CRM D365 Techno-Functional experience
• Experience working as functional consultant in minimum 1-2 Dynamics Sales implementations
• Experience in configuring Dynamics 365 CRM modules, including Sales, and Marketing
• Ability to configure OOB features in CRM· Ability to translate business problems to functional requirements
• Ability to make fit gap analysis
• Create and maintain project documentation, including process flows, user stories, and use cases
• Knowledge on Power platform, PowerApps, Power Automate, CRM Integrations, best practices, and DevOps
• Demonstration skills to explain the functional approach to technical team
• Excellent communication skills
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

77,000

to

143,000