Inizio Engage is partnering with a leading Biopharmaceutical company in their relentless pursuit to support their patients.

In this role you’ll be delivering virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within specialist facilities in the field of a Dermatology in order to meet all relevant standards as set by the company and Client Account Manager.

This is your opportunity to join Inizio Engage and represent a top Biopharmaceutical company!

What’s in it for you?

Competitive compensation 
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions 
Competitive environment with company wide recognition, contests, and coveted awards 
Exceptional company culture 
Recognized as a Top Workplace USA 2021 
Awarded a “Great Place to Work” award in 2022 and 2023 
Fortune Best Workplaces in Biopharma 2022

What will you be doing?

To provide in-bound or outbound non-promotional disease state related educational support to identified patients as directed by the client company
Provide product education including but not limited to training support and techniques in the Dermatology space
To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
Conducting outbound medication adherence support to patients and or caregivers
Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or disease
Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Engage Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.

What do you need for this position?

Current US healthcare professional license: RN
Associates Degree/Bachelors/BSN or equivalent work related experience
Preferred minimum of 3 years’ experience working in Dermatology
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:  https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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