Remote Property Management Coordinator

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Job Title: Remote Property Management Coordinator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1400 USD / monthly

About Our Client:

They are a multifamily property management company headquartered in Oklahoma City, OK that manages a diverse portfolio of projects. The are known for their team approach and focus on creating value and experience for all stakeholders.

They are growing rapidly, promote from within, and provide a full training program. Our client's team is comprised of experienced multifamily professionals who invest in the growth of others, and they are committed to a transparent workplace. Our environment is fast paced, fun, and supportive with a high level of accountability and attention to detail.

Job Overview:

Our client is searching for a Remote Resident Services Coordinator. This is a full-time opportunity in real estate and property management for an enthusiastic team player who has a positive outlook. This position is ideal for a candidate with multifamily property management experience and who can work independently. Full training and support will be provided.

Who you are:

A dependable and enthusiastic individual looking to be part of a great team. You have experience in multifamily property management or handling a high volume of customer calls. You know how to get results and are ready to be a part of a company that recognizes that and empowers you to grow your career. You are organized with the ability to stay on track and follow processes in a fast-paced environment. You love solving problems, pick up new information quickly, and can follow directions accurately. You are proud of your attention to detail and understand how it impacts the big picture.

You are a professional with great written and verbal communication skills in English and Spanish. You love a collaborative team environment but can work without direct supervision. No task is too big or too small for you and you approach projects with an eye for problem solving and process management. The ability to maintain confidentiality is a requirement in dealing with resident, owner, and company information.

You have basic office skills (typing, email) and software skills (Microsoft Word, Outlook, and Excel) and are excited to learn new software and systems unique to a real estate business. Creating basic documents is something you are comfortable with. You might have experience in Appfolio or Yardi and love staying on top of new software and utilizing it to reach your goals.

You have dependable internet with a computer that can be used for work. You are able to make and receive calls utilizing a VOIP line and headset or earpiece in a quiet space.

Responsibilities:

Current Resident Coordination - Answering and handling resident calls, handling basic resident requests, updating and maintaining digital resident files, making friendly proactive resident service calls, making calls to collect delinquent rent, maintaining property calendars and communication, coordinate move-in/move-out activities, participating in resident retention efforts, responding to daily requests from onsite property managers, daily and weekly virtual meetings with supervisor, participating in ongoing training and development to increase your success and career goals.

Maintenance Coordination - Collaborating with experienced team members to enter and track service requests and appointments, organizing and documenting property specific information, scheduling and coordinating appointments and suppliers, assisting Quality Control with preventative maintenance schedules and goals.

Qualifications, Skills and Key Competencies:

- Previous experience working in property management for a US based business

- High energy & outgoing personality

- Excellent English level both written and spoken

- Bookkeeping experience

- Detail oriented

- Excellent communicator

- Self-starter

- Reliable internet/WiFi and excellent audio quality with minimal to zero background noise

- Must have a strong work ethic and track record delivering results

- You must be reliable and show up on time.

Benefits:

You will be a part of a fun, open-minded, and supportive team. You will report to the Experience Manager who will assist you in maximizing learning and growth opportunities to aid in your advancement with our growing and innovative company. A team member performing successfully in this role can advance to management within one year and could create a career path eventually leading and managing the remote property operations division.

Schedule:

This position works a 40-hour weekly schedule alternating Tuesday-Saturday/Monday-Friday with two Saturdays a month off and schedule flexibility for daily hours between 8am

CST and 6pm CST