Instructional Designer

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It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary

The Instructional Designer creates, develops, and updates training courses and materials for the Operations Department of WellSense Health Plan. This individual works closely with business partners, subject matter experts, and key stakeholders to develop engaging and effective learning. This position is ideal for someone with a foundation in technical writing or training who is looking to grow their instructional design skillset. The position requires a self-starter with strong communication and presentation skills and an emerging understanding of instructional design methodologies and processes.

Our Investment In You

• Full-time remote work
• Competitive salaries
• Excellent benefits
  
  

Key Functions/Responsibilities

• Create project plans and regularly provide project status reports.
• Use instructional design knowledge to design and develop effective and engaging training materials that meet learning objectives and performance metrics.
• Develop effective knowledge checks and assessments to support learning objectives, report results, and identify changes and enhancements based on data.
• Implement ongoing monitoring to evaluate the effectiveness of training content.
• Create training course inventory and regularly conduct content reviews to ensure that modules are effective, incorporate adult learning strategies and virtual interaction, and that the materials are in alignment with course requirements.
• Curate learning objectives and assessments that accurately target and measure desired learner outcomes.
• Assist in developing internal tools, resources, and processes, to continually improve the Training, Documentation, and Quality team and its workflows.
• Develop training content in a variety of learning formats (instructor-led training, eLearning, etc.)
• Facilitate train the trainer sessions for new course content and act as support during the initial rollout of new training materials.
• Create training communications that can be sent to front-end users to provide in-the-moment learning.
• Work cross-functionally and develop relationships with business partners, subject matter experts, and key stakeholders.
• Collaborate with key partners and subject-matter experts to establish learning outcomes, complete projects, implement feedback, and apply instructional design standards and criteria.
• Understand and promote the mission, vision, and values of WellSense Health Plan both in the workplace and in the community.
• Expected to take on and complete other assignments outside of the regular duties as assigned.
• Other duties as assigned.
  
  

Supervision Exercised

• None
  
  

Supervision Received

• Regular weekly supervision through one-on-one conversations and team meetings.
  
  

Qualifications

Education Required:

• Associate’s degree or equivalent experience is mandatory.
  
  

Education Preferred

• Bachelor’s degree in a related field (e.g., Adult Education, Learning Design, Instructional Design, etc.) or comparable education or experience.
  
  

Experience Required

• 1-2 years of experience in instructional design with a basic understanding of adult learning principles.
• 3-5 years of experience in training, technical writing, or equivalent field.
  
  

Experience Preferred/Desirable

• Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the learner’s and member’s experience.
• Experience working with health insurance organizations.
• Intermediate-level proficiency in eLearning authoring tools (Articulate Storyline, Articulate Rise, and Captivate).
• Intermediate-level proficiency in video and animation creation/editing tools (Camtasia, Adobe, and Premiere) and graphic design software (Adobe Photoshop, Adobe Illustrator, Adobe After Effects).
• Basic knowledge of Learning Management Systems, such as Workday.
  
  

Required Licensure, Certification Or Conditions Of Employment

• Adult Learning certification preferred
• Instructional Design certification preferred
• Successful completion of pre-employment background check
  
  

Competencies, Skills, And Attributes

• Excellent interpersonal skills and ability to develop and cultivate strong working relationships.
• Proficiency in the use of Microsoft office products such as Word, Excel, PowerPoint and Outlook required
• Demonstrated organization, prioritization, and project management skills.
• Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
• Ability to manage projects, work with other departmental teams and deliver on commitments.
• Ability to contribute effectively in peer management teams.
• Skills and experience in collaboration and team building.
• Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
• Ability to work both independently and collaboratively, drive work forward with little supervision.
• Ability to interact with all levels of the organization, as well as external stakeholders.
• Superior meeting facilitation skills and experience leading cross-functional meetings.
• Proactive, motivated, and a collaborative team player.
• Demonstrated ability to adapt quickly to changing priorities.
• Ability to analyze, compile, format, and present data to a variety of stakeholders.
• Demonstrated ability of managing competing priorities as well as stakeholders with differing objectives/perspectives.
  
  

Working Conditions And Physical Effort

• Regular and reliable attendance is an essential function of the position.
• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required. No or very limited exposure to physical risk.
  
  

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

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