Symetra has an exciting opportunity to join our team as a
Director – Claims!
About The Role
In this role, you will have responsibility for Supplemental Health (Voluntary, Limited Benefit Med/ MEC) Claims Operations, Clinical and Vocational support, and ADA Stay at Work and Return to Work Operations.
What You Will Do
- Provide guidance and oversight to the Supplemental Health claims teams, including review and sign-off of claims, coordination of quality and training programs, collaborating with cross functional/ shared service support partners, and designing operational and change management plans for initiatives to improve the customer experience.
- Work with appropriate business areas to integrate the supplemental health claims process into other internal claim processes and with external data sources, to improve customer experience and operational efficiency.
- Oversee the clinical and vocational teams with direct reports consisting of managers, team leads, and/or individual contributors such as nurse consultants and vocational rehab consultants.
- Coordinate quality and training programs while using data and operational excellence to ensure efficiency.
- Maintain responsibility for necessary external vendor partners that support these functions.
- Other responsibilities including, developing leaders and individual contributors, staffing and hiring processes, collaborating closely with partners in sales and account management, planning and following a budget, and providing strategic guidance to the departments that contribute to larger divisional priorities.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. – Auditor
“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations
What We Offer You
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $110,300 – $183,800 plus eligibility for annual bonus program
Your Experience And Skills
- High school diploma or equivalent required. 4-year college degree or equivalent combination of education and business experience preferred.
- 7+ years of relevant claims, customer service and/or clinical experience required.
- 5+ years in a leadership role required.
- Knowledge of ERISA requirements and state and federal requirements for group benefits required.
- Experience designing dashboards and analyzing data to drive efficiency and quality preferred.
- Clinical experience and credentials such as LPN, RN, FNP, MD highly preferred.
- Experience with voluntary benefits strongly preferred.
- Excellent communicator (verbal/written).
- Adept judgement and decision-making skills.
- Proficient with data analysis and problem solving.
- Well-versed in risk management.
- Passionate about continuous improvement and helping teams navigate change.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here .
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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