Director of Business Operations, Chief of Staff to COO

Apply now

It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary

The Director of Business Operations responsible for overseeing the strategy, implementation, monitoring and integration of key projects, initiatives, programs and processes initiated by the Chief Operating Officer. The Director of Business Operations advises, assists, and represents the COO on a wide range of management, legal, programmatic and operational issues and serves as liaison to various committees and constituencies across WellSense. Develops key communications, in consultation with the other senior staff as appropriate, including verbal and written testimonies, Board of Trustees written reports, presentations, balanced scorecard development/execution, etc.

Our Investment In You

• Full-time remote work
• Competitive salaries
• Excellent benefits
  
  

Key Functions/Responsibilities

• Advises the COO on prioritization of activities across the healthplan and BMC Health System. Is able to discern urgency and appropriate level of subjects so that they are managed by the correct department at WellSense.
• Acts as liaison across the Health Plan and Health System on a variety of subjects including performance, data, reporting, etc.
• Assumes responsibility for planning, monitoring and integrating activities required for the effective functioning of operational committees.
• Develops weekly meeting agendas, plans any scheduled retreats, and coordinates communications among the other Plan committees.
• Serves as a key representative of the COO to designated internal and external stakeholders.
• Acts as an information link between the COO and Leadership Team throughout WellSense and works with them, as appropriate, to resolve any matters of concern.
• Provides on-going direction of strategic consulting engagements.
• Has regular contact with staff across all parts of the organization, especially Leadership Team members.
• Other duties as assigned
  
  

Supervision Exercised

• Capable of managing 10-15 FTEs on project teams
  
  

Supervision Received

• General direction is received weekly or as needed.
  
  

Qualifications

Education Required:

• Bachelor’s Degree or the equivalent combination of training and experience, plus 5-10 years related experience.
  
  

Education Preferred

• MBA, MHA or Master’s in a related field
  
  

Experience Required

• A minimum of 10 years of related management/operational experience.
  
  

Experience Preferred/Desirable

• Previous experience in a Healthcare/insurance field is preferred.
  
  

Required Licensure, Certification Or Conditions Of Employment

• Successful completion of pre-employment background check
  
  

Competencies, Skills, And Attributes

• Effective collaborative and proven process improvement skills.
• Excellent judgment and discretion, including a proven ability to handle highly sensitive and confidential information.
• Ability to respond to respond to constantly changing circumstances, work under short deadlines, and handle a necessarily ambiguous role required.
• Comprehension and appreciation of the complexities inherent in an organization and of its corresponding corporate culture.
• Strong oral and written communication skills; ability to interact within all levels of the organization.
• A strong working knowledge of Microsoft Office products.
• Demonstrated ability to successfully plan, organize and manage projects
• Detail oriented, excellent proof reading and editing skills
  
  

Working Conditions And Physical Effort

• Regular and reliable attendance is an essential function of the position.
• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required. No or very limited exposure to physical risk.
  
  

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

Apply now