Supervisor, Collections

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Collections Supervisor is responsible for overseeing collections specialists who contact customers and collect outstanding payments. Coordinate with internal and external teams to follow SOPs in the collection process.

Key Performance Indicators

● Invoice issue percentage (monthly) timely and accurate
● Unprocessed billing volume due to data errors
● Days from service to invoice issuance
● Increased efficiencies via automating processes

Principal Duties and Responsibilities
 

● Lead teams responsible for collections
● Investigate and resolve any collection irregularities or inquiries
● Oversee and ensure accuracy of daily, weekly, and monthly collection transactions including reporting and tracking
● Implement policies and procedures and recommend new approaches to drive continuous
improvements
● Research and resolve second and third level customer inquiries
● Develop key relationship with cross functional teams to mitigate invoicing errors
● Provide KPI updates weekly for each team to Senior Leadership
● AR Portfolio Assignment to team
● Facilitate Weekly Meetings and Annual Meetings

CANDIDATE SUMMARY
Required Experience

● Minimum 3 years progressive experience with corporate finance transactions such as
accounts payable/receivable, billing, collects, etc. required.
● Minimum 1 year in a lead or supervisory role preferred
● Associates degree in business related field preferred and/or 2 years experience
● Good judgment, strong decision making and problem solving skills
● Advanced Google Skills including Sheets, Docs, Slides
● Excellent people skills
● Advanced analysis and problem solving abilities

● Experience implementing standardized billing processes
● Knowledge of billing portals and systems preferred
● Accounting knowledge

Required Leadership Traits and Characteristics
 

● Strong leadership and project management experience
● Strong communication and interpersonal skills
● Ability to maintain high level of accuracy
● Attention to details and timely resolution of items
● Ability to work with various groups and individuals effectively
● Analytical thinking and resolution of problems
● Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability
● Excellent organizational skills
● Detail oriented

Formal Education, Qualifications or Training
 

● Associate’s Degree in Business related field OR 3 years related experience and/or training or equivalent combination of education and experience required

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

• Multiple avenues to grow your career 

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions 

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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