Senior Claims Consultant

Job Title: Claims Consultant/Senior Claims Consultant

Agency/Platform: Mid-Atlantic Platform

Location: Wayne, PA

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Claims Consultant /Senior Claims Consultant. This position will act as  Client Advocate and Claim Resource to ensure exceptional claim service to all internal and external customers while promoting our corporate new business, retention, and profitability initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist clients with targeted claim reporting

• Create and maintain active diary on targeted claims

• Act as liaison between Client, carrier and involved business partners

• Provide technical consultative advice, insight, and direction

• Provide status updates as appropriate

• Conduct and/or coordinate claim reviews as established by Service Teams and Claims

• Develop, implement, and monitor customized Claim Service Plans as required

• Provide contract interpretation and analysis as it relates to available coverages

• Assist with Client claim issues, concerns and problem

• Act as client advocate

• Develop and/or facilitate customized internal/external training programs

• Provide technical/service training to internal and external customers

Education and/or Experience:

• College Degree or the recognized equivalent in education and experience, preferred but not required

• Minimum 3-5 years’ hands-on claim experience working liability/property claims, preferred

• Strong knowledge of coverages and contract interpretation/application

• Knowledge of laws, processes and procedures associated with claims management

• Producer’s license preferred, but not required

Technology Skills:

• Applied Epic or similar agency management software experience, preferred

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Other Qualifications:

• Ability to work with minimum supervision; able to accept direction on given assignments.

• Demonstrated flexibility and adaptability to changing priorities and deadlines.

• Strong analytical skills and attention to detail to ensure accuracy.

• Excellent phone etiquette, written & verbal communication skills.

• Demonstrated superior presentation and relationship skills in this highly client interactive role.

• Able to work effectively in a team environment with strong customer service skills.

• Ability to travel regionally for client visits.

• Broker experience is preferred but not required

• Strong knowledge of all basic P&C coverages with a focus on Property, General Liability, Umbrella/Excess Liability, and Professional Liability.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges. 

• High finger dexterity while typing documents and forms

• Occasionally lift up to 20lbs.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done remotely and qualified applicants outside the geographical region will be considered. 

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.