Compliance Officer - Consumer Loan Servicing

Location:

The Compliance Officer will be a member of the Consumer Loan Servicing Compliance team within Compliance Risk Management supporting Key’s third-party student and solar loan servicers. The Compliance Officer will provide support to various lines of business by researching, interpreting, and assisting with applying the assigned laws and regulations to each applicable line of business. As subject matter expert for their assigned laws and regulations, the Compliance Officer will provide consultative advice across all lines of business related to compliance. The Compliance Officer will perform oversight activities and assume responsibility for mitigating and discouraging actions that may expose KeyCorp and its affiliates to risk outside its desired risk appetite.

• For assigned lines of business and/or regulations, serve as the corporate subject matter expert across the designated lines of business.

• Develop relationships of trust and confidence with the designated lines of business.

• Provide oversight and monitoring of line of business processes and controls.

• Work proactively and collaboratively with the line of business to identify process improvements or control gaps and facilitate necessary associated changes.

• Keep abreast of new laws and regulations.

• Assist with regulatory compliance exams.

• Assist with corporate policy and training development.

• Educate and provide consultative advice on assigned regulations.

• Provide independent review and challenge on various line of business activities.

• Participate in or lead various projects related to mitigating risk to Key.

• Bachelor’s Degree required; substantial industry experience may be substituted for a Bachelor’s Degree; Juris Doctorate or CRCM preferred.

• 3-5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience.

• Demonstrated knowledge of TILA, RESPA, FCRA, SCRA and other consumer protection regulations.

• Experience and knowledge of federal and private education loans and education loan servicers preferred. 

• Ability to comprehend and interpret federal and state laws that apply to the consumer and commercial lines of business.

• Ability to identify and accurately rate/prioritize risks, including the ability to develop creative risk mitigation techniques that keep the bank within its risk appetite while achieving relevant business goals.   

• Strong relationship management and leadership skills.

• Candidate must possess the wherewithal and flexibility to undertake new functions/tasks as the Compliance Risk and line of business evolves and grows.  

• Proven ability to work in a team environment.

• Sound decision-making skills; able to make decisions independently and quickly.

• Solid written and oral communication skills.

• Sound understanding of compliance risks.

• Strong research skills coupled with strong analytical and resourceful problem solving skills.

• Strong attention to detail.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $90,000 to $110,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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