Senior Business Analyst

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). 

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:   

The Senior Business Analyst will play a key role in our Customer Support Operations Team supporting business leaders and project managers. We are looking for someone with the following traits: 

• Analytical mindset 

• Eagerness to collaborate 

• Willingness to learn 

• Curiosity 

• Attention to detail 

The role will help develop and manage SFDC dashboards, Tableau automation, tracking pipeline metrics, and assist with Territory planning and driving strategic initiatives. 

To succeed in this role you must have experience in: 

• Document business requirements for IT staff 

• Experience using Power BI tool

• Propose effective approaches to solve business and technical requirements/problems 

• Review business operations, identify opportunities for improvement , and collaborate with others to complete .

• Collaborate with leaders and decision-makers to design and implement solutions. 

• Offer recommendations throughout this process and propose corrective solutions to help the company better align with its organizational goals.  

• Support teams throughout this process and may oversee, UAT, change management, and offer consultation on the adoption and integration of their solutions. 

• Serves as a liaison between the business community and IT organization to provide technical solutions to meet user needs 

• Develops expertise in the business, as well as, an understanding of the IT organization's systems and capabilities 

• Analyzes business operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions 

• Assists in the business process redesign and documentation as needed for new technology 

• Translates high-level business requirements into functional specifications for the IT organization and manages changes to such specifications\Educates the IT organization on the direction of the business 

Desired Qualifications: 

• Bachelor's degree in business, IT, MIS, computer science, or a related field 

• Communication – the ability to deliver information proactively, concisely, directly, and clearly to all related parties 

• Problem Solving – ability to use a critical mindset and a creative approach to design innovative and effective solutions to new and existing problems  

• Collaboration – working effectively and productively with others  

• Report building and insight gathering – Ability to collect, interpret, and present information in ways that are easy to read and understand 

• 5+years of professional experience 

• 1+ years of experience with Salesforce.com  

• Engineering mindset; strong technical background  

• Experience in a SaaS-oriented, high-tech, or operations organization 

• Excellent communication skills, strong time management and personal management skills 

• Strong user of MS Excel and MS PowerPoint 

• Has experience in using PowerBI tool

Nice-To-Have: 

• 2+ years of Salesforce.com experience 

• 2+ years of experience in a SaaS organization 

What we offer:  

• Comprehensive HMO package (medical and dental) 

• Paid time off and paid sick leave 

• Quarterly Performance Bonus 

• Employee Assistance and Wellness Programs 

RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. 

About RingCentral/Acquire BPO 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you: 

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities 

• Have read and agreed to our Data Privacy Policy