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Associate CRM Manager

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Salary: 
70 - 85K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
California (USA)

Offer summary

Qualifications:

2+ years CRM/retention experience, Bachelor’s degree in Marketing or related field.

Key responsabilities:

  • Support ecommerce, subscription, and retail business through retention strategies
  • Execute, analyze, and optimize multi-channel CRM campaigns
The Bouqs Company logo
The Bouqs Company https://Bouqs.com
51 - 200 Employees
About The Bouqs Company
The Bouqs Company is an online flower retailer founded by John Tabis and Juan Pablo Montúfar that delivers flowers and plants fresh from eco-friendly, sustainable farms to doorsteps nationwide. Tabis, a brand and strategy executive formerly with Disney, and Montúfar, a third-generation farmer, started The Bouqs Company in November 2012 to radically disrupt the $100B global floral industry through a modern brand, responsibly-sourced flowers and a vertically-integrated supply chain. Headquartered in Marina del Rey, CA, The Bouqs Company connects farms and florists with consumers, and disrupts the traditional supply chain by eliminating unnecessary stops along the way. In turn, this model enables a superior product and redefines the experience and economics for both consumers and producers alike.
See more The Bouqs Company offers

Job description

Logo Jobgether

Your missions

The Bouqs Company is changing the world one bouquet at a time! We're looking for a flat-out awesome Associate CRM Manager to join our team.
 
Reporting to The Bouqs Company’s Senior CRM Manager, you will play a critical role in managing and optimizing our CRM strategies to enhance customer engagement, loyalty, and lifetime value. This role involves executing and analyzing multi-channel CRM campaigns, leveraging data to draw actionable insights, and collaborating with cross-functional teams to drive the success of our CRM initiatives.

Responsibilities:
  • Support ecommerce, subscription, and growing retail business through retention strategies
  • Assist with the planning and own execution of email and SMS campaigns
  • Thoroughly QA campaigns for seamless execution and mobile optimization, while utilizing email rendering client (Litmus, Email on Acid, etc)
  • Support in crafting project briefs using our project management tool
  • Create highly targeted and segmented audiences for tailored campaigns
  • Implement strategies to optimize touchpoints across the customer lifecycle
  • Utilize data analytics tools to track customer behaviors, preferences, and trends
  • Monitor and analyze CRM performance, providing actionable insights to improve future campaigns and automations
  • Provide support for A/B testing and other marketing experiments to drive continuous improvement
  • Help manage relationships with CRM software vendors and other third-party partners
  • Monitor deliverability by leveraging Postmaster Tools and ensure compliance with CAN-SPAM laws and CCPA regulations
  • Stay updated on the latest CRM technologies and best practices, making recommendations for enhancements as needed

    • Qualifications:
  • 2+ years of experience in CRM/Retention/Loyalty, experience in the e-commerce or retail industry is a plus
  • Bachelor’s degree in marketing, business, and/or a related field
  • Proficiency in CRM software (e.g., Sailthru, Attentive, Decile) and marketing automation tools (Wunderkind)
  • Knowledge of Excel, web analytics tools (Google Analytics), HTML/CSS
  • Flexible to pivot with competing priorities
  • Strong analytical skills with experience in data analysis and reporting
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a fast-paced, team-oriented environment
  • Detail-oriented with strong organizational and project management skills

    • Compensation & Perks:
  • Competitive Base Salary Range of $70,000.00 - $85,000.00 USD + Equity Package 
  • Health, Dental & Vision with 100% employee coverage 
  • 401k Matching
  • Three Weeks Paid Vacation
  • Discounts on The World’s Best Flowers (obviously!) 
    •

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer LoyaltyCRM ExperienceRetentionCRM SoftwareMarketing AutomationExcelSite AnalyticsAnalysisReportingGoogle Analytics

    Soft Skills

    • Teamwork
    • Strong Communication
    • Flexibility
    • Detail-Oriented
    • Organizational Skills
    • Team Collaboration
    Are you interested?

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