QA Automation Engineer

Ready to be a Titan? 

ServiceTitan is looking for a QA Automation Engineer to join our Web Team. The Web Team is responsible for our three flagship marketing websites -- www.servicetitan.com, www.youraspire.com and www.fieldroutes.com. Our websites are critical to the user journey, making this an extremely valuable and critical role within our overall pipeline generation program.  If you love working with smart people in a rapid growth environment, this might be a great fit for you. 

As a QA Automation Engineer at ServiceTitan, you’ll work alongside a QA Automation Engineer and a team of Web Developers, UX Designers and Marketers on the end-to-end development and optimization of our three marketing websites. You’ll  develop and execute automated and manual tests to ensure the quality and stability of our marketing websites. The ideal candidate will have a strong background in automated testing frameworks, excellent problem-solving skills, and a passion for delivering high-quality web experiences.

What you'll do:

• Develop and maintain automated test scripts for our marketing website using industry-standard tools and frameworks.

• Collaborate with cross-functional teams to understand requirements and design test cases and scenarios.

• Execute automated and manual tests for mobile and desktop devices on Chrome and Safari browsers, and analyze their results to identify defects, performance issues, and areas for improvement.

• Work closely with developers to troubleshoot and resolve issues, ensuring timely delivery of high-quality software.

• Continuously evaluate and improve the efficiency and effectiveness of automated testing processes.

• Participate in code reviews, sprint planning, and other agile development activities.

• Stay up-to-date with the latest trends and technologies in QA automation and incorporate best practices into our testing strategy.

• Contribute to the overall quality assurance strategy and provide input on testing methodologies and tools.

What you'll need:

• Bachelor's degree in Computer Science or an engineering field, or equivalent work experience.

• Proven experience in QA automation testing for web applications or websites, preferably in a marketing or e-commerce environment.

• Strong programming skills in Javascript or Typescript are required; exposure to any other languages, such as Python or Java, are a plus.

• Hands-on experience or a strong knowledge of Cypress is required, experience with other automated testing tools and frameworks, including Playwright, Selenium, or Puppeteer, are a plus.

• Solid understanding of web technologies, including HTML, CSS, JavaScript, and RESTful APIs.

• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.

• Excellent analytical and problem-solving abilities with a keen attention to detail.

• Strong written and spoken communication skills in English and the ability to work effectively in a collaborative and remote team environment.

• Agile/Scrum experience is a plus.

• Experience with manual and automated testing on Chrome and Safari browsers for mobile and desktop devices is a plus.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.