Offer summary
Qualifications:
Degree in Data Analysis, Administration, or Finance, Over 5 years of team leadership experience in Customer Success or Retention, Experience in defining and implementing retention strategies, Knowledge of SaaS industry and key metrics.
Key responsabilities:
- Implement processes to drive customer loyalty and retention
- Define and execute retention strategies based on platform value
- Lead cross-functional teams to enhance customer success
- Create strategies to achieve North Star Metric and OKRs
- Recruit, train, and motivate a high-performing team