About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:
- Functional title - Operations – EMEA Shift
- Department - Operations
- Corporate level - Associate
- Report to - Shift Manager EMEA Shift
- Location - London, New York or New Jersey
What you will be doing:
- Effectively monitor the CLS production and testing (JAS) services.
- Primarily monitor the settlement service during the funding and settlement window and escalating any non-performance, ensuring settlement and funding completes within the set deadlines.
- Executing failure management scenarios in the event of settlement and funding not competing within the set deadlines, often working within time sensitive deadlines.
- Ensure the timely completion of scheduled operational tasks and system events as per the daily operational checklist.
- Escalate any failure of any of the Core systems and its packages, any of the business systems, any of the communications networks (SWIFT FIN, SWIFT NET and IBM Global Network) and any of the data feeds.
- Liaise with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostros regarding testing and trialing activities, failure of processes/systems and day to day operational processes.
- Monitor key deadlines, including opening / closing of RTGS systems and service specific timeline activities, ensuring successful completion against expectations.
- Provide excellent client service to CLS’ existing and potential customers.
- Adhere to the CLS policies & procedures, including Compliance guidelines and maintaining a thorough knowledge of OFAC and AML requirements.
- Support the CLS test services in-line with current live operational procedures, working closely with other departments to ensure all User Acceptance Testing and project work is performed and delivered on time.
- Develop strong relationships with other key departments within CLS. This includes Operations Management, our London counterparts, Risk, Compliance, Legal and Sales.
- Produce and distribute regular internal and external facing reports in various formats, e.g. Word/Excel/Email.
- Follow established policies and procedures and contribute to implementing new policies and procedures as required.
- Work to enhance controls and improve our ability to deliver against the CLS timeline, following the occurrence of any service-related incident.
- Contribute to the successful execution of the Operations Strategy and Continuous Improvement Plan.
- Provide support and Operational input to the key CLS Strategic Initiatives as required.
What we’re looking for:
- Extensive experience in a banking environment, preferably encompassing all aspects of front, middle and back-office processing.
- Thorough knowledge of international payment operations.
- Understanding of payments systems and their interface packages. Will have worked in a high value, (high volume) time critical processing environment.
- Thorough knowledge of trade input, confirmation matching (manual and electronic), reconciliations and SSI’s.
- Working knowledge and understanding of SWIFT network and terminology.
- Experience providing key operational services, preferably in a global environment.
- Experience with dealing with customers and other third parties directly.
- Experience with (complex) query resolution.
- Hands-on experience with Microsoft, including Windows and Office.
- Experience working with trouble ticketing / problem management system (desirable).
- Experience working with ServiceNow application (desirable).
Professional qualifications / certifications
- Strong academic background, preferably in Finance, Economics or Math.
- Bachelor’s degree, preferably in a business or finance related subject.

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Associate Operations – EMEA Shift

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