Support Analyst

SiteZeus is hiring a Support Analyst to join our growing Support Team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and is an innovative problem-solver with a love of learning. At SiteZeus, our team members are exceptional in the pursuit of their crafts. We value candid coachability and working together to find quick ways to solve hard problems.

SiteZeus is the leading end-to-end solution to driving revenue growth. Our goal is to empower multi-unit and service-based brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. Since our establishment in 2013, we have assisted brands with site selection and portfolio optimization through our revolutionary location intelligence platform, SiteZeus Locate. In line with our commitment to constant improvement, we launched SiteZeus Market in 2022, our customer segmentation solution. To solidify ourself as a complete lifecycle software provider, we introduced SiteZeus Sell, Build, and Operate in 2023. 

Through our five user-friendly products, we are able to supply every team in an organization with a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations.

This is a remote (work from home) position.

Expected Salary Range:  $40,000 - $50,000

Responsibilities and Duties

• Aid customers with internal projects.
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues.
• Provide exceptional customer service in person, phone, in-app chat, and email.
• Will act as account executive for a set of client accounts, becoming the point of contact for support and implementation.
• Assist clients in building custom projects and models.
• Perform user administration duties.
• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.
• Virtual training of clients, including scheduling and setting agenda.
• Onboarding of junior team members.
• Aid the Customer team with internal projects.
• List of duties is not exhaustive and may be expanded depending on company needs.

Qualifications

• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
• Experience with analyzing data, drawing insights, and presenting to clients.
• Ability to troubleshoot basic technical issues.
• Familiarity with mapping products.
• Typing skills, excellent written and oral communication skills.
• Ability to learn quickly with minimal training.
• Highly motivated with team-oriented attitude.
• Flexible and adaptable in fast paced environments.
• If in lieu of experience, a degree in a technology related field is a must.
• Understanding of both business and technology (real estate or specific industry knowledge is a bonus!)
• GIS experience is a nice-to-have.

Benefits

• Unlimited PTO that we encourage you to use *
• Flexible work hours
• 401(k); health, vision, dental, and legal insurance; and other traditional benefits *
• Paid parental leave *
• Paid monthly community service time *
• Paid company summits

* For Full Time Employees

Core Values

• Grit - Find a way to solve problems and overcome adversity.
• Candidly Coachable - Be direct yet empathetic with your team members.
• Urgency - Act with a high sense of urgency.
• Team Mentality - Put the team's needs ahead of your own.
• Unicorn - Be exceptional in the pursuit of your craft.

Hiring Process

SiteZeus promises professionalism and respect for your time in every step of the process.

1. Complete a quick assessment
2. Screening with our HR specialist
3. Interview with the hiring manager
4. Group interview with team members
5. Final interview with executive leadership

About Us
SiteZeus is an equal-opportunity employer that celebrates diversity, culture, and the human experience. We go above and beyond to ensure that all team members feel comfortable about who they are and the contributions they make to our mission. Our team is highly encouraged to find a balance that allows for optimal fulfillment at work and home.

All applicants must be legally authorized to work within the United States. All roles may require corporate communication skills and prolonged periods of sitting at a desk or working on a computer. Degree requirements and preferences may be substituted for bona fide work history or relevant experience.