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ServiceNow/CMDB Developer and Administrator - Remote Work

84% Flex

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Mexico

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 5+ years of ServiceNow development experience, Certified System Administrator and Certified Application Developer.

Key responsabilities:

Collaborate with cross-functional teams for process improvement
Design, build, deploy ServiceNow solutions & integrations
Troubleshoot, resolve incidents & provide timely support
Create reports, manage system upgrades, drive CMDB management
Train junior team members & document technical specifications

Nielsen Internet XLarge https://www.nielsen.com/

10001 Employees

HQ: New York

See more Nielsen offers

Job description

Your missions

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

We are looking for an experienced Senior ServiceNow/CMDB Developer and Administrator to join our global IT team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsen's ServiceNow platform and related modules. You will also be responsible for the CMDB/Discovery module administration, design, development, governance, process definition and stakeholder awareness/training ensuring asset data accuracy, integrity and completeness. If you have solid ServiceNow & CMDB development experience, scripting skills, and a passion for implementing ITSM best practices, we want to hear from you!

Responsibilities:

Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow

Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices

Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency

Support: Troubleshoot, triage and resolve incidents, problems, requests, changes, events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. providing timely support and guidance to stakeholders

Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics

System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.

Maintenance: Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders

Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,

Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks

Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices, CMDB administration, and related items

CMDB Management: Oversee and be the CMDB module owner by defining processes and best practices to ensure asset data ownership, relationships, completeness and accuracy, implementing said processes and governance of the same, providing training and awareness.

Qualifications:

Bachelor's degree in Computer Science, Information Systems or related field

5+ years of hands-on ServiceNow development and administration experience

Certified System Administrator and Certified Application Developer certifications

Excellent knowledge of ServiceNow modules - Incident, Problem, Change, Request, Knowledge, CMDB, Discovery, HR, SPM, SecOps, ITOM, etc.

Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON

Fluency in reading and speaking English

Discovery implementation specialist certification is preferred

#LI-YL1

Required profile

Experience

Level of experience: Senior (5-10 years)

Industry :

Internet

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

ServiceNow Development Scripting ITSM Tools System Administration Agile JavaScript HTML CSS Angular REST API

Soft Skills

Team Collaboration
Strong Communication
Problem Solving
Teamwork
Mentoring

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