[INSERT JOB TEXT HERE] At Intrepid, we don’t just want to be the best travel company IN the world, we want to be the best travel company FOR the world. We do this in lots of different ways, including providing the world's widest range of small group adventure travel, ensuring we deliver authentic experiences that benefit our customers and the people and places we visit.
The Position
Our Sales and Customer Service Consultants support our travel agents and direct customers by providing exceptional customer service and sales expertise across multiple channels. This is a full-time permanent position, where you will The training for this position starts on the 4th of January 2022.
A ‘day in the life’ would have you:
- Placing our customers at the heart of everything we do, and ensuring we deliver the best experience consistently
- Sharing our passion and knowledge so we can inspire our customers to see the world
- Thriving on achieving sales targets and customer service KPI’s
To set you up for success, some of the essential skills and attributes you’ll possess are:
- Sales and Customer Service experience required
- Personal and/or professional travel experience to Intrepid destinations required
- Creative and solution-focused required
- Strong communication and interpersonal skills required
If you’re a passionate, fun person who displays integrity and thrives in an innovative and responsible environment, then you might be the missing piece for Intrepid’s growth. We want to hear from you.
What it’s like to work for Intrepid:
At Intrepid, we know everyone, and everyone’s journey is different. We support and promote an inclusive culture where our people, customers and partners can truly be themselves. We believe our team must reflect the diversity of our customers and the communities we visit, and
Our commitment to you:
- Flexibility in how & where you work – A variety of working options to ensure work-life balance.
- Ongoing professional development, career progression and internal opportunities – We love to see our people succeed and will do our best to support you along the way
- Exciting leave options – Including the ability to experience a free of charge trip, travel discounts, and a variety of paid leave entitlements
- Mental Health support services – including free confidential counselling through our Employee Assistance Program
- As a responsible business, we encourage community engagement – You’ll receive volunteer leave every year to make a difference towards causes that are important to you
Applications close on the 10th December 2021
We encourage you to avoid delaying your application as we will be reviewing submissions as they are received and may close advertising early if the positions are filled
As a Customer Service Consultant you will be responsible for providing the best service to our customers and bringing your unique personality to every customer interaction! You will be the first point of contact for a diverse range of global customers who prefer to use Live Chat to seek information about our trips or need help with their decision making. You will be responsible for booking in our reservation system, maintaining a high degree of accuracy, managing customer bookings during the sales process and ensuring an overall exceptional booking experience with us.
This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience to our people, this role would operate in our office with the opportunity to work from home on occasion.
Some of the experience you’ll bring with you will include:
Minimum 2 years’ experience in telephone and/or Web based customer service
Minimum 2 years’ Sales and/or Customer Service experience in a Live chat/ecommerce environment is beneficial
Excellent writing skills and a good commence of correct English grammar, spelling and punctuation
High standard of customer service skills and the ability to provide professional advice to a wide range of individuals
High level of accuracy, attention to detail and effective time management and prioritisation skills
Travel industry course and/or experience within the travel industry preferred
Experience working with computer-based booking systems
You will have teamwork skills, coupled with the ability to work independently. Your communication and collaboration in a multicultural, global, and fast-paced setting will be the catalyst to your success in this role.
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