Business Analyst

Domain: E-Commerce

About the Role:

• This position will be part of the LS Digital organization and based out in Northridge, CA. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.

What You Will Do:

• Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops.
• Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning Several technology platforms, such as Salesforce, SAP etc.
• Engage and influence various business stakeholders, to identify business benefits including return on investments.
• Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects.
• Assess existing processes and recommend process improvement, automation, digitalization opportunities.
• Lead post implementation project performance review to ensure it meets expected benefits.
• Assist feasibility assessments for various IT solution selection.

What You Need:

• Bachelor’s degree in computer science, Business Administration, or equivalent work experience
• 5-8 years’ experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions.
• Strong written and verbal communication skills, curiosity to learn, agility.
• Excellent time management & organizational skills with keen attention to details

What is Nice to Have:

• Experience in portfolio management.
• Experience working in a global environment.
• Experience in other technologies such as Analytics.
• Strong interpersonal skills

What Makes You Eligible:

• Be willing to travel up to 5%, domestic and international travel.
• Be willing to work in an office or home office and travel to site on demand.
• Successfully complete a background investigation and drug screen as a condition of employment