Senior UX Researcher

Position Title: Sr. User Researcher
Location: Remote (Redmond, WA)
Senior User Researcher, Times + Places

We are seeking a strong Senior UX Researcher to join our multi-disciplinary team of over 65 user researchers and planners working on a breadth of experiences across Microsoft 365. Working on Microsoft 365 means influencing the experiences of 100s of millions of people using our services every day.

Our team takes this influence seriously, and we are actively innovating our research practices to ensure inclusion and equity in our product making decisions. Our success in doing so is dependent on building and supporting teams that include people from a variety of backgrounds and experiences, who can challenge each other's assumptions with fresh perspective. Your experiences and your demonstrated skill sets are far more important than your level. If you are interested, please apply regardless of your years of experience. In this role, you will leverage your skills in mixed methods research. Research insights will guide near and long-term product experience investments.

In this role you will help build a new experience that helps companies and their employees to manage hybrid workplaces and the experiences that come with it. You'll leverage your mixed methods skills to craft a research approach as you take on complex and nuanced topics and work to define and drive near and long-term investments. You will work closely with other user researchers, planners, and program managers to ensure that we are addressing the most critical needs and opportunities.

We're looking for someone that is forward-thinking and willing to challenge & provoke new ideas. This position requires strong research, storytelling, and organization skills, and the competence to work across teams. The ability to establish a strong point of view – informed by market and user level insights – and to leverage that to focus and define product strategy is a must.


We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.

Responsibilities
· Define UX approaches, metrics, and work with others on research planning. Innovate and develop new approaches to measure user's experiences.
· Execute impactful research plan(s) that provide the broad market views and deep customer insights needed to inform the product making process.
· Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.
· Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
· Land impact broadly from your customer-focused knowledge by working across engineering, design and marketing disciplines.

What does it take?

Balance business motivations, value to Microsoft and external partners
· You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
· Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders

Desire to work in-stride with other people: PMs (program mangers), developers, designers, other researchers, marketers
· Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity
· Be ready to win together. This team has intentionally designed a structure where we work together.


Entrepreneurial spirit willing to dig in
· You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market

Other Requirements:
· 5+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.