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Director of Customer Success

75% Flex
FULLY FLEXIBLE
Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Bachelor’s degree in Business, HR, or related field, 5+ years in customer success with 3+ years in leadership, Experience in HR, payroll, compensation, EOR, or PEO products.

Key responsabilities:

  • Manage customer issues & ensure account retention and growth
  • Direct CS daily tasks, troubleshoot, and provide support
  • Act as senior client contact, collaborate cross-functionally
  • Develop team strategies, optimize performance, drive decision-making
  • Support various tasks and projects as needed
Toku (prev. WorkDAO) logo
Toku (prev. WorkDAO) Professional Services TPE https://www.toku.com/
11 - 50 Employees
About Toku (prev. WorkDAO)
Toku is the first comprehensive, global solution for token compensation & tax compliance. Toku’s comprehensive suite of services include: token-based payroll, token-based grant administration, employment and tax compliance, and WorkDAO – a unique set of employment and compensation services tailored for the needs of decentralized autonomous organizations (DAOs). Amidst an environment of increasing regulatory scrutiny in web3, Toku provides their customers peace of mind with 100% tax compliance on all token-based compensation in over 100 countries globally.
See more Toku (prev. WorkDAO) offers

Job description

Logo Jobgether

Your missions

Toku is looking for a hands-on Director of Customer Success with leadership experience, strong customer success execution skills, and deep knowledge of HR, payroll, or compensation, ideally within the EOR or PEO space. The ideal candidate thrives in a startup environment and is ready to dive into day-to-day tasks to ensure client satisfaction.

Key Responsibilities
  • Customer Success Execution: Manage and resolve client issues; develop best practices for engagement, onboarding, and support, while ensuring account retention and growth.
  • Operational Excellence: Directly handle CS daily tasks: set up and manage client accounts, troubleshoot issues, and provide hands-on support.
  • Client Facing Communication: Act as the senior point of contact for key clients, addressing complex issues and meeting their needs.
  • Cross-Functional Collaboration: Collaborate with founders, engineering, product, finance, legal, and payroll to integrate customer success programs with other systems.
  • Leadership: Develop team strategies, manage workflows, set priorities, and optimize performance.
  • Process Improvement: Utilize deliverables and account data to drive decision-making and improve customer outcomes.
  • Additional Responsibilities: Support various other tasks and projects as needed in our fast-paced startup environment.

    • Qualifications
  • Bachelor’s degree in Business, HR, or a related field; Master’s degree is a plus.
  • 5+ years in customer success, with at least 3 years in a leadership role.
  • Proven track record in managing and scaling customer success teams.
  • Proven experience with HR, payroll, compensation, EOR, or PEO products.
  • Strong leadership, communication, and interpersonal skills.
  • Flexibility and willingness to take on diverse responsibilities as needed.

    • Benefits & Compensation
  • Remote-first work culture
  • Flexible working hours
  • Competitive salary and benefits
  • Competitive equity
  • Apple laptop
    •

    Required profile

    Experience

    Industry :
    Professional Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer SuccessOperational Effectiveness

    Soft Skills

    • Leadership
    • Strong Communication
    Are you interested?

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