Traveling Service Technician (fixed term contract until June 2025)

Avidbots is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.

Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. These robots are designed to perform tasks such as scrubbing and sanitization, and maintain cleanliness in a wide range of industries, including airports, shopping malls, warehouses, retail, and more.

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years and one of Deloitte's Fast 500 (2021).

Position Overview:

We are looking for an enthusiastic, talented Field Service Technician. Our ideal candidate loves to solve electrical and mechanical issues and understand how different pieces of our robots are put together. You are technically competent and will actively service and support our robots in the GTA area. Our ideal candidate loves to be out in the field, build relationships with customers, and provide training to use our product successfully in their environment.

You thrive in a fast-moving & dynamic environment and enjoy working independently while being part of a larger customer care team. The Field Service Technician will be critical to our customers’ success and will have a tremendous impact on the future growth of Avidbots in North America. This role is within Avidbots’ Customer Care department.

Location:

Customer sites within the GTA

Responsibilities:

• Provide amazing customer and equipment support, from the depot and on-site
• Build positive relationships with customers in person and communicate well through email, and phone conversations
• Diagnose issues or technical problems that can include electrical, mechanical and software-related service issues
• Understand customer questions or concerns and make appropriate recommendations
• Support Avidbots product demonstrations, deployments and customer training across North America expecting to be on the road regularly
• Support robot operations remotely with our web-based monitoring software
• Present training materials to customers and teach them to use all aspects of the robot
  

Requirements:

• Diploma, degree, or 3-5 years of experience in an associated field such as electronics, mechanics or robotics
• Ability to troubleshoot, test, repair and service technical equipment
• Exceptional manual dexterity and high attention to detail
• Comfortable and experienced at fault-finding by reading schematics and wiring diagrams
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness and ability to travel within North America
• Hold a valid and up-to-date driver’s license and passport
• Driven individual, passionate about robotics, self-starter and works well as part of a small support team
• Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks

Nice-to-Haves:

• Experience working with electronics or electro-mechanical devices
• Experience servicing floor cleaning equipment
• Experience working with computers and software tools (Linux experience ideal)
• Experience towing small to medium trailers

***Applicants must be currently authorized to work in Canada for any employer

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people. 

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.