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SugarCRM Functional Support at Talentuch

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Solid knowledge of SugarCRM administration and configurations, Super-user certification and business practice understanding.

Key responsabilities:

  • Respond to customers via email and phone calls
  • Analyze and assign tickets, ensuring SLAs are met
  • Keep customers informed of ticket progress
  • Conduct customer surveys for feedback
Talentuch logo
Talentuch Human Resources, Staffing & Recruiting Startup https://www.talentuch.com/
11 - 50 Employees
About Talentuch
Talentuch offers full-cycle international IT recruitment on a subscription basis. We provide ERP recruitment services, in the area of SAP and Microsoft Dynamics since 2017 and we successfully close a variety of IT roles since 2020. As of 2021, we also offer managed teams of recruiters and talent sourcers. Talentuch is a 40 people agency now, with 40+ clients whom we serve either project-based or by a subscription model. We boast 20+ accepted offers per month and our average interviewing capacity is 300+ interviews monthly for technical positions worldwide. Our team members are certified in technical recruitment and sourcing. We also run Talentuch Recruiter Academy on a regular basis. This is Talentuch: 🔘 We want to be the agency of choice that empowers companies to grow internationally without calculating the cost of recruitment. 🔘 We are fearless explorers. Our possibilities are unlimited and we break through when others fail. Our clients call our agency service phenomenal. 🔘 We are recruiters and we place stars in the right places. 🔘 Our clients do not have the fear of hiring expensive candidates. We make hiring affordable for our clients.
See more Talentuch offers

Job description

Logo Jobgether

Your missions

The internationally company offering business consulting and CRM implementation services on platforms such as Creatio, Salesforce, Microsoft Dynamics 365 & SugarCRM to replace outdated segregated systems. They have a unique approach: they combine technical expertise and strategic business advice.

Company is seeking a skilled SugarCRM Technical Support Specialist.

Location: India or worldwide with Canadian working hours.
Key Responsibilities:
  • Customer facing: email, phone calls.
  • Business analysis.
  • Dealing with tickets: review and assigning.
  • Contacting the customer to get more info if needed.
  • Escalating the ticket if more info is needed.
  • Informing the customer on the progress.
  • Ensuring SLAs are met.
  • Surveying the customer.
Skill Requirements:
  • SugarCRM knowledge: knowledge on the administration of the CRM system and knowledge on no-code configurations of the CRM system.
  • Platform understanding.
  • Business practice.
  • Super-user certification.
  • Paying attention to response time (24-48 hours).
  • Some ticket allocation, as necessary/if needed.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business Systems Analysis

Soft Skills

  • Customer Service
Are you interested?

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