Global Head of Content Operations (They/She/He)

Global Head of Content Operations (They/She/He)

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

You will join a dynamic and fast-growing operation. The Content Operations department is responsible for ensuring excellence in the onboarding of our partners, taking care of their first days in Glovo, and ensuring excellence in the content of our platform once they are active.

We are looking for a Global Head of Content Operations based in Barcelona who will lead a global team of 30+ internal employees and 250+ external collaborators. The main focus of the role is leading the organization, ensuring the productivity, service levels, and high-quality targets are met at a global level, while transforming our operation from a work-intensive to a self-service-first / automated one. In order to achieve this, strong collaboration with product and business stakeholders is needed.

We're looking for someone who has the emotional intelligence and humility required to lead and inspire a team of highly talented people across different countries and who has a mix of execution skills to get great work done, with an analytical mindset to always apply the 80/20 rule, balancing speed over perfection. We are also looking for someone who has the influencing and collaboration skills needed to bring out the best in our stakeholders, and the strategic mindset that's required to develop and implement the needed long-term solutions.

THE JOURNEY

• Have full responsibility and own 360º an operation of €3MM/yearly.
• Lead a team of 30+ people to greatness (direct and indirect reports).
• Hire top talent, help them perform, and inspire them to grow.
• Define the long-term strategies, leveraging resources to achieve them.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.
• Analyze data to identify opportunities, and ideate the required solutions.
• Make things happen.

WHAT YOU WILL BRING TO THE RIDE

• University degree in Engineering, Business administration, or related majors.
• Min of 7+ years of experience in fast-paced environments (startups, consulting firms, top digital product firms)
• Experience leading big teams.
• You’re results-oriented. You have an ambition that inspires others.
• You're extremely curious and have a desire to acquire a deep understanding.
• You have an openness to change (changes seeker).
• You make decisions based on data, breaking complex problems into smaller ones, and prioritizing them effectively.
• You have strong organizational skills, capable of prioritizing, delegating, and working well under pressure and with tight deadlines.
• You’re an owner, you have a natural bias for action. You make things happen.
• You’re able to find smart and elegant solutions to complex problems.
• You're persuasive in the most pleasant possible way and capable of influencing others.
• You are always empathetic, inclusive, respectful, and fair. 
• You have excellent communication skills in English (Spanish is a plus)
• Experience in Salesforce or a similar CRM is a plus
• Experience with Looker, Tableau, and Google Data Studio is a plus
• Experience with SQL, Python is a plus

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan *if applicable 
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) 
• 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• 👪 Enhanced parental leave (*if applicable) 
• 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!