Customer Care Specialist

Be part of our dynamic 🦄 community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry!

Unicorn Role Overview: Do you love being the problem-solving hero? If you thrive on creating positive experiences and finding solutions, you might be the perfect fit for our amazing client! With excellent communication skills, you'll reassure clients and guide them through inquiries with finesse. Join us as a Client Support Specialist Partner and become the friendly voice clients rely on for top-tier support. Make a real difference in a caring team that values your contributions!

Requirements

What you’ll do:

• Handle customer inquiries and complaints with utmost professionalism. Obtains details and escalates issues to Customer Care Supervisor if unable to resolve the issue.
• Answer, document and resolve incoming and outgoing calls, emails and chats from the SPIG Customer Service Line.
• Input all data into SPOT to update records.
• Contact customer to review warranty information and conduct customer satisfaction surveys after installation
• Other duties as assigned by the Customer Care Supervisor.

What you’ll bring:

• High school diploma or general education degree (GED); and one to two years related experience and training; or equivalent combination of education and experience. Experience must involve customer service management.
• Skills in reading and comprehending instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
• Basic math skills - the ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations.
• Ability to apply reasoned business judgment and deal with problems involving a few concrete variables, adapting to changing circumstances and conditions.
• Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software.
• Excellent communication skills, both written and verbal.

Benefits

Why Assistantly: At Assistantly, we're dedicated to connecting talented professionals like you with rewarding opportunities across various industries. When you partner with our forward-thinking team, you'll gain access to a diverse range of roles, from administrative positions to executive support, all tailored to match your unique skills and aspirations. Become a unicorn and unlock the potential for meaningful career advancement and personal development!

• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Paid Time Off (PTO) Yearly
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns