Associate Account Manager- Los Angeles Metro Area

Description

• Learn from the assigned TBM and OSS on all aspects of managing a profitable territory.
• Responsible for increasing sales volume of key products in assigned accounts through effective territory management and solid sales execution; analyzes market dynamics and utilize available information to ensure that every opportunity to meet/exceed sales goals is maximized.
• Offers continuing education and service opportunities to targeted physicians, and key hospital accounts; continually educates self on latest information related to disease states, treatment and the changing business environment.
• Responsible for developing an understanding of the issues and opportunities unique to assigned territory
• Responsible for consultative sales and promotion of the Company’s products for assigned market specialty.
• Develops and maintains territory coverage plan with assigned TBMs/OSS
• Provides routine service and in-service/training to key assigned accounts by assessing the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem-solving leading to customer retention
• Specific tasks to be developed to support customer retention and drive growth with new products, including but not limited to:
• Conducts follow-up with NeoFirst accounts and/or accounts ordering new products in conjunction with Client Success
• Conducts follow-up with accounts that have not reordered in 30 days+ a new product
• Canvases territory to attempt to gain access by scheduling appts, lunches, etc.
• Compass follow-up for subsequent cases not ordered at 6 months
• SFDC Lead Campaign follow-up
• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when needed
• Properly presents key products as directed
• Communicates regularly with all members of assigned territory team (TBM/OSS/RD) to include market feedback on territory specific information and products
• Responsible for market development activities
• Develops, maintains and delivers accurate information on at-risk business
• Generates ideas that contribute to the territory, business unit, company mission and

• Timely and accurate fulfillment of Sales Administration duties:
• Expense Reporting within guidelines outlined in the company’s Travel & Entertainment Policy
• Maintain detailed records in SalesForce.com provide account updates and forecasting etc.
• Weekly check in with TBM/OSS/Regional Director
• Participates with leads and problem solving within team and across cross-functional areas.
• Recognizes and rapidly responds to changes in internal/external environment; stimulates change and champions new initiatives.
• Participates in annual business planning for assigned market specialty and updates regularly; prioritizes and manages time effectively; maintains appropriate contact with all accounts; develops and executes account specific strategies; utilizes resources effectively
• Identifies and builds relationships with customers at all levels within each organization; leverages contacts to achieve business objectives, when appropriate; establishes consistently positive rapport
• Achieves goals for assigned market specialty; maintains consistent momentum in sales cycle; self-disciplined and self-directed; overcomes obstacles; maintains high work ethic; creates sales opportunity.
• Identifies personal and professional development objectives and plans to achieve them.
• Understands internal information technology systems and how the interface with clients.
• Participates in sales meetings, seminars, industry conferences, and tradeshows and manages event coordination.
• May provide results to an inquiring client in accordance with department SOPs.
• Adheres to all company policies and procedures protecting the privacy of patients and the confidentiality of their information in compliance with HIPAA and other applicable laws.  Ensures the privacy and confidentiality of all communications.

• Strong closing skills. Prior attendance at formal sales training courses a plus.
• Strong interpersonal and influencing skills at all levels of the organization
• Demonstrated record of achievement in a prior sales position preferred.
• Proven oral, written, telephone and presentation skills.
• Knowledge of clinical and/or laboratory market environment and products.
• Ability to learn and retain product specific information and utilize to position the features and benefits to customers.
• Ability to work under deadline pressure and extra hours if needed on assignments.
• Proficient with MS Office programs
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment.
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual.
• Valid driver’s license for state of residence required

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.