Commercial Account Executive (US) at Dotdigital

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

In this role, you will be joining our direct sales team focusing on developing our North American market.

In addition to generating your own leads, you will be supported by our dedicated outbound and inbound business development representatives, with leads generated from advertising efforts, and trade shows, word-of-mouth, etc. You will drive the relationship and sale from start to finish before passing your new account over to our Customer Success team to nurture and grow.

We are looking for senior new business salespeople with a SME SaaS sales background (e.g. Email Service Providers, e-commerce platforms and System Integrators, CRM etc.) and the experience to recognize buying signals and to convert prospects with a consultative approach, listening and understanding where Dotdigital can help their business, coupled with negotiating and closing skills and experience.

You will be answering technical questions and handling objections, so while a background in email marketing is not essential, an awareness of its principles is beneficial.

Responsibilities

• Develop and maintain a deep knowledge of the Dotdigital platform features, industry, pricing plans and service portfolio
• Generate and identify new sales opportunities using multiple outbound channels and strategies
• Develop a deep understanding of prospects objectives and challenges and deliver the Dotdigital solution against these elements
• Responding to prospects briefs including RFIs and RFPs
• Internally partner with management, marketing, inside sales, sales engineering, channel managers, and delivery teams to collaborate and drive business
• Successfully manage and coordinate between Dotdigital and client stakeholders to effectively manage client expectations
• Conduct a consistently high volume of booked product demonstrations or discovery meetings with fully qualified prospects
• Build and manage an active pipeline through the sales cycle to deal close
• Deliver against monthly sales targets and pipeline commitments
• Track all your activity in our CRM and related tools
• Continually develop your digital industry knowledge and demonstrate commercial understanding

Skills & Experience

• Proven success in a target-driven new business sales role – meeting and exceeding sales quota in a team-based environment
• Minimum of 7 years’ experience selling digital technology and service solutions with Email Service Providers, MarTech, AdTech SaaS vendors, related ecommerce platforms and/or their System Integrators, and/or related agency ecosystems
• Demonstrated experience partnering with internal marketing, inside sales, sales engineering, channel managers, and client/professional service teams to close new business
• Excellent oral, written and interpersonal skills
• Strong phone sales, negotiation, communication, and presentation skills
• Eligibility to work in the USA without sponsorship, with English fluency
• A University degree is desirable
• Formal sales training is a plus

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

Salary: $200k-$220k OTE

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.