Client Marketing Specialist (Brazil)
Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Nashville, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, we want to also work with creative, passionate, positive, and forward thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Client Marketing Specialist (Brazil) will work remote full time in Brazil and will come with some really cool perks as well as ensuring that as an individual you have the proper work/life balance.
Salary - Benefits //
$6,000 - $6,500 BRL monthly (gross)
- Travel Allowance
- Meal Vouchers
- Health & Dental Insurance
- Life Insurance
- 13th Salary
In a Nutshell //
The Client Marketing Specialist will help drive customer success for Symphonic's top clients (artists and labels of different genres). This person will help develop innovative, efficient and creative marketing strategies that pertain to different areas of Symphonic for the benefit of the artist and their releases. Day-to-day involves providing customized customer service through WhatsApp, Email, meetings both online and in person, and so forth, acting ultimately as the client ambassador in our marketing team.
What you will do //
- Nurture healthy and productive relationships with Symphonic’s top artists and labels using clear, proactive, and empathetic communication skills, acting as a go-to for information among clients and internal staff.
- Design strategies connecting the overall Marketing goals with the operations in both Client Relations and Partner Relations, promoting and endorsing the Industry's and Symphonic's best practices for the sake of the artist.
- Apply the best practices in tools such as WhatsApp, ZenDesk, Slack, Monday.com, E-mail, and etc, when tackling client relations' different fronts.
- Apply active listening in relationships with clients to implement communication strategies and workflows. Anticipate, prevent, and solve problems as quickly as possible. Occasionally take those problems to our Symphonic global team, suggesting improvement ideas and/or solutions.
- Have deep knowledge and be regularly updated on the best practices of the Music Industry in Brazil AND of the Symphonic CMS platform. Apply these best practices in regular training with clients, onboarding and recycling their knowledge on different themes related to the Industry and our system (i.e. Catalog Transfer, SplitShare, Analytics, etc);
- Ensure the smooth functioning of Symphonic Brazil's Marketing processes, helping different stakeholders obtain relevant information on time. Arrange release plan meetings, gather relevant marketing drivers, secure information for DSP opportunities, notify internal teams about metadata updates, and so forth;
- Collaborate with Symphonic’s local team to plan, develop and implement marketing strategies following the Industry's best practices. Arrange regular touch-base meetings, giving proactive and creative suggestions to artists and labels's strategic plans;
- Collaborate with Symphonic's global team to develop personalized client reports, using the appropriate tools to build case studies. Identify different promotion opportunities linking Client and Corporate Marketing.
- Attend in-person events involving clients and Partners, as well as other relevant meetings. Be able to occasionally assist with the logistics of account and release management, meeting metadata standards, correct ingesting of content, applying content takedowns, solving YouTube claims, and any other tasks related to client success inside Symphonic.
What you need to have //
- Bachelor’s Degree in Advertisement, Communications, Music, or business-related field - plus at least 4 years of relevant experience in the Music Industry.
- Impeccable communication skills both written and verbal, being able to explain simply the most difficult topics.
- Perfect interpersonal relations skills, with a readiness to help and offer proactive solutions.
- Intermediate English
- Must be able to travel on a regular basis and attend in-person meetings (potentially 25% of the time)
- Analytical perspective of customer relations and how it relates to other Marketing areas, with the ability to build regular reports of developments
- A deep knowledge and insatiable thirst for the latest news in the music industry
- Applicable creativity related to music promotion and release strategy
- Proficiency in Microsoft Office Suite, Slack, Monday.com is a plus
What is nice to have //
- At least four years of experience working in a key client relationship role at a record label, distributor, artist management company, publisher, agency, or DSP with the following qualities:
- A foundational understanding of the intricacies of streaming and download music retailers, metadata style guides, delivery and ingestion protocols and pricing models.
- Proven success in developing emerging artists or labels.
- Solid network and relationships in the Brazilian music industry.
Additional Insights
- Reports to the Marketing Manager in Brazil
About Symphonic Distribution
Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com
Compensation$6,000 - $6,500 BRL monthly (gross)
