Pharmacy Operations Partner

About Montu

Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. 

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. 

As the Pharmacy Operations Partner (POP) at Montu, you will be the primary point of contact for our pharmacy partners. The POP is dedicated to building exceptional relationships with both new and existing pharmacy partners to enhance our pharmacy distribution channels. 

• Cultivate strong relationships: Build and maintain exceptional relationships with new and existing pharmacy partners, fostering collaboration and trust.
• Optimise pharmacy operations: Manage core pharmacy workflows and drive operational excellence through process optimization with pharmacy partners
• New pharmacy rollouts: Coordinate pharmacy staff training, including initial orientation and ongoing development to ensure seamless integration.
• Monitor service level agreements: Hold partner pharmacies accountable for meeting Montu's service level agreements, ensuring high-quality standards.
• Understand partner needs: Develop a thorough understanding of partners' needs and requirements to maximise their outputs and align strategies accordingly.
• Conduct onsite visits: Visit partner pharmacies within your state/portfolio or as required on a fortnightly basis to strengthen relationships and provide support.
• Document pharmacy workflows: Continuously document and update pharmacy workflows and processes for transparency and operational improvements.
• Drive compliance improvements: Identify areas for compliance improvements and work with relevant stakeholders to implement effective solutions.
• Optimise order allocation: Ensure optimum allocation of orders and stock to partner pharmacies to maintain efficient inventory management.
• Manage prescription medication inventory: Monitor and manage inventory levels of prescription medications to ensure availability across all pharmacy partners.
• Maintain pharmacy dashboards: Develop and maintain pharmacy dashboards to track and enhance pharmacy productivity.
• Support ad-hoc requests: Provide support and address ad-hoc requests from pharmacy partners, your Manager or Montu as required.

• Ability to work collaboratively as part of a team and promote cooperation.
• Strong project management skills, including implementing new programs and processes.
• Excellent interpersonal skills to handle internal and external issues calmly, positively, and professionally.
• Effective written and verbal communication skills.
• Ability to work independently and handle challenging situations, deadlines and ambiguity appropriately.
• Strong mathematical and analytical skills.
• Ability to manage frequent interruptions and adapt to changes in workload and schedule.

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

• Unlimited access to the SAGED and Greenhouse learning platforms.
• Discounts with over 450 retailers through the Merit Reward and Recognition platform.
• Competitive salary and package.
• Mental health support through our wellbeing platform, Unmind
• Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients. 

#LI-MD1

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.