TELEHEALTH SITE LIAISON (HYBRID-REMOTE/TRAVEL)

***Applicants must have telehealth experience and reside in Ohio. This position requires 75% travel throughout the state of Ohio***

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Telehealth Site Liaison will work as a site liaison between OCHIN telehealth resource center and the partnering organizations to ensure seamless delivery of services and communications related to the OCHIN telehealth program. This role will serve as the main point of contact for the partnering organizations of OCHIN programs and will function in a key role to develop and build relationships with our external stake holders for successful implementation of telehealth services. Responsibilities will include working closely with the school-based health centers in the state of Ohio. 75% of travel is required for this position.

Essential Duties

• Establish relationships with targeted organizations for collaborative efforts and serve as a reliable contact point with whom stakeholders can address concerns.
• Serve as the primary point of contact for the school-based health centers and other external organizations for all questions related to the implementation of telehealth and identify and respond to questions and concerns related to school-based telehealth.
• Identify opportunities for additional coaching and support for participating schools via in person, written and phone interactions.
• Assist with building and managing the knowledge base for school-based telehealth.
• Ensure, improve, and communicate the relationship between OCHIN telehealth resource center and the school-based health centers participating in telehealth implementation.
• Develop site engagement communications and presentations for site initiation, office visits and required site visits to ensure timely delivery of services.
• Meet with school-based health centers to conduct gap analysis to understand and document current state processes and pain points.
• Develop future state recommended workflows and other documentation necessary to utilize telehealth successfully in school-based settings.
• Provide coaching to the school-based health centers regarding best practices for mapping and maintaining workflows and adoption of updated workflows.
• Serve as a liaison between the OCHIN Telehealth Resource Center and the school-based health centers to ensure the provision of timely support and technical assistance.
• Help in the management of program documentation and reporting requirements as assigned to aid in meeting program and funding requirements.
• Maintain and track all contacts for the program in the identified CRM.

**********  Candidates must reside in OHIO and be able to travel 75% within the state***********

• Bachelor’s degree in healthcare administration, business administration, public administration, program or project management, IT, health informatics, or a similar field is required.
• Minimum of three (3) years of experience in similar or relevant role; two years of experience in Telehealth Operations.
• Ability to travel up to 75% and work in field-based settings as required specifically within the state of Ohio and work onsite is required
• Minimum of 2- years of experience in a clinical setting/telehealth program (RN, MA, Clinical/Practive manager, School RN) will be given preference.
• Minimum of 3-years of community health outreach/development/engagement required
• Experience with educational system is preferrable
• Experience with facilitation of change management, program, or project management, or equivalent.
• Experience and skill in managing multiple tasks and deadlines, working on diverse activities in concert, and maintaining a high level of organization
• Proven success in internal and external interpersonal relationship management and customer service skills with all levels of expertise from administrative to executive.
• Strong training and/or presentation skills.
• Liaison experience with telehealth and/or school-based settings.
• Flexible with a community-oriented approach.
• Strong analytical and problem-solving skills- fostering timely escalation identification and resolution.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($77,235 - $96,544), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are?

• Ability to work independently and efficiently from a home office environment?
• High Speed Internet Service?
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

#LI-Remote

#OHIO RN

#OHIO Teleheath

#OHIO Community Outreach