Offer summary
Qualifications:
2-5 years in customer care, Bachelor’s degree, fluent in English.Key responsabilities:
- Ensure customer satisfaction and employee happiness
- Organize team schedules and events
- Compile and analyze customer care metrics
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet”.
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for Coordinator, Customer Care. This is a remote position.
The role:
You will maintain exceptional customer satisfaction and employee happiness by keeping the department running smoothly so we hit our KPIs, and serve as the scheduling and data compilation master of our Regional team. You will report to the Regional Director of Customer Care.
What you’ll do:
In an environment characterized by numerous customer touchpoints, collaborate with us to seamlessly schedule and organize our team, integrate our brand DNA across all training and workshops, and ensure a consistent expression that upholds our elevated standards of luxury, customer proximity and brand awareness at every touchpoint.
You are:
You have:
We have:
Salary: $55,000 – $65,000
Benefits:
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
Equal Opportunity Employer
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