At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:
Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address:
GuatemalaA dedicated and technically skilled individual to join our team as a Loss Prevention Coordinator. This position is designed for professionals with a strong background in security knowledge, loss prevention, CCTV and alarm monitoring, crime analysis. The Loss Prevention Coordinator will play a vital role in the implementation of security and crime prevention strategies, internal loss prevention, internal investigations, active monitoring and meeting the requirements of the different areas of the company on security issues. A bi-lingual candidate is preferred.
Key areas of responsibility
1. Coordinate the monitoring center's team of analysts.
2. Oversee and drive the Investigation program, ensuring all investigations and investigative requests are completed timely.
3. Provide Operations and Legal Departments with Support as requested.
4. Communicate and coordinate with local authorities across jurisdictions.
5. Possess Interviewing knowledge and skill.
6. Create and supervise safe connection verification instructions.
7. Perform connection tests for CCTV recovery.
8. Coordinate technical services for safe maintenance.
9. Ensure that the attention provided by analysts to the operation is effective.
10. Contact the different levels of public service authorities (PNC).
11. Prepare all types of reports on CMG activities.
12. Coordinate with the private security operations center to follow up on patrols and services requested and validated by CMG.
13. Organize with the CMEF coordinators in Mexico, for the homologation of processes.
14. Give attention to all the requirements of the operation and any area of CATI that requires the support of CMG.
15. Elaboration and supervision of video analysis of the different CMG incidences.
16. Control of the budget assigned to the CMG.
17. Elaboration of payment matrices to suppliers.
18. Review of the invoicing of all services
19. Review of projects for new store openings.
20. Periodically visit stores to review security devices.
21. Develop security and crime prevention strategies.
22. Supervise that security protocols are correctly carried out in stores as well as in the stores themselves.
Critical and essential tasks
Experience
Education
Technical and Professional Skills
Technical skills:
- Perform video analysis.
- Database creation and management.
- Personnel management.
- Creation of graphic reports.
- Budget and invoicing management.
Professional skills:
- Attention to detail: Meticulous and thorough approach to testing, ensuring that all aspects of software functionality are thoroughly evaluated.
- Analytical Thinking: Ability to identify potential problems, patterns and anomalies during testing, as well as the ability to troubleshoot and diagnose problems.
- Communication Skills: Strong verbal and written communication skills in English to effectively collaborate with colleagues and communicate test results and issues.
- Leadership skills: Ability to work effectively as part of a team, leading the team and contributing positively to team discussions.
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