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CIMG Data Analyst: Salesforce Support Specialist II (100% Remote) - Customer Facing

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Kansas (USA)

Offer summary

Qualifications:

18 months experience as a data analyst or similar role, Customer service experience.

Key responsabilities:

  • Make high-volume data changes for Finance and other departments
  • Keep customer and internal data updated
  • Complete data cleansing and special projects
Conexess Group logo
Conexess Group Information Technology & Services SME https://www.conexess.com/
51 - 200 Employees
About Conexess Group
Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment
See more Conexess Group offers

Job description

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Your missions

CIMG Data Analyst: Salesforce Support Specialist II (100% Remote)

United States - 100% Remote

Description & Requirements
Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Their best-in-class products are just the start as they lay the groundwork for the future of digital banking and payments. We hope you'll join us. They can't do it without you.

This is an opportunity to execute many types of data changes within our corporate systems and interface with more than a dozen financial teams. The role is largely independent work within a small, tight-knit team, and it is located at a nexus of data within the company. If you are someone who has an eye for detail, who likes to complete routine tasks, and also who likes to learn about processes and systems, you will find this interesting.

This is a work-from-home, remote position with very occasional travel to our corporate headquarters in Monett, Missouri and/or Allen, Texas. We are looking for applicants located in those and the surrounding areas only (within a 3 hours’ drive).

The work hours for this position are 8am – 5pm CT, inclusive of lunch and breaks. This position has recurring check-ins and team meetings.

What you'll be responsible for:
  • Making important, high-volume data changes and updates for Finance and other groups throughout the organization.
  • Keeping customer and internal data up to date in our systems.
  • Completing data cleansing and other special projects as assigned.
What you'll need to have:
  • A minimum of 18 months experience as a data analyst, information specialist or similar role.
  • Some experience in an internal or external-facing customer service role.
  • Ease and resilience performing similar tasks over the long term. A good working memory and a ‘get it done’ mentality.
  • A team player attitude: Able to perform a fair share of work and contribute to team success.
  • A detailed, exacting eye for data accuracy. An ability to work with sensitive and confidential materials and maintain confidentiality at all times.
What would be nice for you to have:
  • A basic understanding of Finance records like invoices, refunds and company information.
  • Experience navigating a CRM and/or ERP system as a user.
  • Organizational skills, including an ability to multitask and communicate with multiple business teams during the workday. Able to reprioritize and respond to urgent situations as business demands require.
  • Familiarity and comfort with Excel, Outlook and other Microsoft productivity tools.
  • Experience with non-complex to moderately complex data projects utilizing Microsoft Excel.
  • An interest in learning new systems and concepts. An ability to ‘figure things out,’ break processes into steps and document them as required.
  • Able to exercise judgment and be decisive within defined procedures and practices.
  • General knowledge of the Financial Services industry.
  • Strong listening and decision-making skills.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • We are keen to have candidates hit the ground running. Two or three team members are being added to fill the team’s needs.
  • Looking for candidates committed to a long-term opportunity with options to grow at the company. This position is not available for visa sponsorship.
#LI-TS1
#LI-REMOTE
 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

AnalysisFinance OperationsCRM ExperienceERPExcel

Soft Skills

  • Customer Service
  • Teamwork
  • Attention to Detail
  • Business Decision Making
  • Interpersonal Skills
  • Resilience
Are you interested?

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