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Remote Customer Service Specialist (Voice/Non-Voice) at FreeUp

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
United States

Offer summary

Qualifications:

Prior experience as a customer service representative., Experience with word-processing, CRM, and VOIP tools., High-level organizational and communication skills., A strong internet connection is required..

Key responsabilities:

  • Set your rates & schedule for assisting customers.
  • Utilize support resources to develop freelance business.
  • Provide top-tier customer service 24/7.
  • Ensure efficient utilization of word-processing and CRM tools.
FreeUp logo
FreeUp Startup https://FreeUp.net/
11 - 50 Employees
About FreeUp
The FreeeUp Marketplace connects business owners with the top 1% of virtual assistants, freelancers, and agency applicants in eCommerce, digital marketing, and web development. The FreeUp Marketplace receives thousands of applications from virtual assistants, freelancers, and agencies every week then puts them through an interview and vetting process only accepting the top 1% of applicants into the network. Freelancers offer their services at fixed and hourly rates from $5 to $75+ per hour. Clients can submit a Request and be introduced to 1 freelancer that matches their criteria within hours until they've found the best fit for their business.FreeUp provides 24/7 freelancer and client support with a focus on making sure both parties are happy with their experience. On the backend, FreeUp is protection against turnover. In the rare case that a freelancer quits, FreeUp will replace them and cover any applicable replacement costs. For more information about FreeUp, visit FreeUp.net.
See more FreeUp offers

Job description

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp:
  • Daily Virtual Assistant job opportunities
  • Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
  • Set your own work from home schedule
  • Work and earn as much as you want as a virtual assistant freelancer
  • 24/7 support for freelancers
  • Webinars, resources, and a Slack workspace to help build your freelance business
  • A dedicated internal team who is here to support you and help you succeed!
Remote CSR Requirements:
  • Prior experience as a customer service representative
  • Experience using word-processing software and tools (G-Suite, etc.)
  • Experience with CRM tools like Salesforce
  • Experience using VOIP
  • High-level organizational skills
  • Top-tier communication and collaboration skills
  • Strong internet connection
  • Excellent English communication skills (Verbal and written)

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareTelephonySalesforceGT-SUITE (Simulation Software)

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Organizational Skills
  • Collaboration
  • Microsoft Word
Are you interested?

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