Match score not available

Collections Specialist

75% Flex
EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

High school diploma or GED, Minimum two years customer service or billing experience, Ability to read, write and speak effectively, Basic algebra and geometry skills, Knowledge of accounting and project management software.

Key responsabilities:

  • Develop strategies to collect outstanding accounts receivable
  • Identify clients with payment commitment problems
  • Maintain contact for timely payments
  • Resolve client disputes professionally
  • Manage inbound calls and emails
CooperSurgical logo
CooperSurgical Medical Device Large https://www.CooperSurgical.com/
1001 - 5000 Employees
See more CooperSurgical offers

Job description

Logo Jobgether

Your missions

Job Description

  • Develop effective strategies to collect old outstanding accounts receivable.
  • Identify clients with potential payment commitment problems and develop creative solution to minimize bad debts
  • Maintain consistent contact to ensure clients remain on a timely payment schedule
  • Send delinquent notices for clients who are over 60 days past due
  • Manage inbound calls and messages from individual voicemail box; inbound e-mails from individual e-mail account; and respond promptly to clients
  • Adhere to daily follow-up list and complete each scheduled tasks
  • Charge monthly payments via credit card for clients set up on various payment plans
  • Maintain client records in client database and Accounting System
  • Prepare accounts to be sent to outside collections agencies to assist in collections of past-due accounts
  • Resolve client disputes in a professional manner
  • Maintain client and employee confidentiality
  • Be familiar with internal SOPs, policies, and practices
  • Complete special projects as needed
  • Participate in continuing education and training as required


Responsibilities

  • High school diploma or general education degree (GED); minimum of two years customer service or billing experience. (combination of both preferred)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Knowledge of Accounting software; Project Management software; Spreadsheet software and Word Processing software.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and use a 10 -key.
  • Responds effectively to changing constraints
  • Adapts own behavior to suit the situation
  • Able to 'zoom in' to detail quickly and accurately
  • Checks information, picks up inconsistencies and mistakes
  • Can make detailed comparisons between similar sources
  • Uses grammar, vocabulary and style to describe situations, ideas, instructions etc.
  • Structures communication logically
  • Undertakes complex scoping, planning and integration of people and resources
  • Manages risks, plans for multiple contingencies
  • Manages and measures multiple activities
  • Ability to focus on important issues only
  • Regularly refocuses on results
  • Demonstrates a drive to exceed performance targets
  • Solves immediate problems, escalating where appropriate
  • Sees individual tasks through to completion
  • Makes realistic estimates of time and resource requirements

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Medical Device
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Customer Service
  • Effective Communication
  • Problem Solving
  • Adaptability
  • Attention to Detail
  • Time Management
  • Goal-Oriented
  • Analytical Thinking

Go Premium: Access the World's Largest Selection of Remote Jobs!

  • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
  • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
  • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
  • Try out our Premium Benefits with a 7-Day FREE TRIAL.
    No obligations. Cancel anytime.
Upgrade to Premium

Find other similar jobs