Account Manager

• Establish, maintain, and build OSF’s footprint within your assigned account(s)
  
• Responsible for hitting account revenue growth targets within assigned account portfolio
  
• Build credibility as a trusted advisor with VP and C-Level clients.
  
• Work with clients to define and implement solutions that help them reach their vision and objectives.
  
• Partner with your clients to influence strategic direction and identify ways OSF can help them achieve their objectives.
  
• Drive business development and contracting processes, including accountability for profitability.
  
• Partner with Delivery Center leads to solution the appropriate engagement approach and scope for our clients.
  
• Own the overall customer satisfaction survey scores
  
• Maintain awareness of industry trends and best practices.
  

Requirements

A Successful Candidate will have the following:

• Extensive account development and delivery management experience
  
• Salesforce Commerce cloud or ecommerce experience preferred
  
• Strong delivery skills are required, leveraging previous program management expertise
  
• Prior experience in a senior leadership role in a consulting environment.
  
• Prior work experience with clients in the Canadian Retail industry.
  
• Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in both waterfall and agile environments, and delivering Salesforce-centric solutions).
  
• Excellent negotiation, conflict management, problem-solving, and decision-making skills.
  
• Previous P&L responsibilities is an asset.
  
• Experience managing account commercials, including pricing, profitability, and contracts.
  

Benefits

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.