SOLARCORPS Service Operations & Maintenance Fellow (HQ) Location Flexible

SOLARCORPS Service Operations & Maintenance Fellow (Location Flexible among GRID offices)

What Is The SolarCorps Fellowship Program…

GRID Alternatives’ SolarCorps Fellowship Program is an opportunity for highly motivated and enthusiastic community members to join GRID Alternatives for an 11-month paid service term with possible extension post-fellowship. In this position, you’ll gain valuable experience in the renewable energy and non-profit industries while making significant contributions to communities most impacted by environmental and economic injustice!

The Opportunity...

The SolarCorps Service Operations and Maintenance Fellow will work directly with the Operations and Maintenance Service Manager to support clients with the operation and troubleshooting of their solar systems. The position is primarily remote office-based administrative support although there may be opportunities to visit sites or installations and learn about system installation. For the right, highly motivated individual, this position will provide exposure to overall operations, processes and policies of a successful solar installation non-profit.

• Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff.
• Work closely with GRID regional staff and partners to facilitate service case completion
• Update service case information
• Identify opportunities to make improvements to service processes
• Contribute to internal documentation
• Develop client-facing education materials
  
  
  

What You Need To Bring To This Role…

• Must be 18 years or older
• 11-month commitment and complete 1700 hours of service
• To be eligible for AmeriCorps, applicants must be a U.S. citizen, national, or legal permanent resident alien of the United States.
• Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care and tact
• Ability to learn and retain new concepts and technology quickly
• Comfortable being part of a remote team
• Strong organizational, multi-tasking, and decision-making skills
• Proficient computer skills, Google Suite and/or Microsoft Office
• Interest in and enthusiasm for renewable energy, community development, green jobs and/or helping families and communities in need
• When working remotely, you must have access to reliable internet connection. GRID will provide a laptop, charger, headset when remote working is required.
  
  
  

It would be great if you also had...

• Fluency in Spanish
• Knowledge of electricity principles and solar technology
• Experience with basic statistical analysis and reporting
  
  
  

Let's Talk Money...

• Hourly wage of $19.61 for 11 months(Mon, Sept 18, 2023 - Thurs August 15, 2024)
• End-of-term award of a to be determined amount upon successful completion of fellowship
• Professional development opportunities and funds (based on approval of supervisor)
  
  
  

How We Take Care Of You...

• Accrued paid time off and 13 holidays observed by GRID
• Health, Dental, and Vision Insurance
  
  
  

What Will Be Your Schedule...

• Fellows average 40 hours per week
• Mid-Year Career Readiness Retreat in Oakland, CA
• Monthly Virtual Calls and Collaboration with other Fellows
  
  
  

Where you will sit & the places you may go...

GRID Alternatives Headquarters, Oakland, CA. This position is remote and may require occasional travel to the nearest regional office.

Why do a Fellowship at GRID Alternatives...

GRID Alternatives is a diverse and inclusive national non-profit organization that provides renewable energy, workforce training, and solar policy advocacy. At GRID, we care about each other and know that each employee has a whole self that includes life outside of GRID. Our culture supports learning, growth, and well-being of all of our team members.

Based in Oakland, California, GRID has 9 regional offices and affiliates serving all of California, Colorado, and the Mid-Atlantic Region. GRID also works in Nicaragua, Mexico, and Nepal and has a dedicated staff of 450 and growing!

GRID Alternatives provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. Because we value EID at GRID we encourage folks from all backgrounds to apply even if you do not meet all qualifications.

Ready to Apply?

Submit both a resume and cover letter online at https://gridalternatives.org/get-involved/careers/open-positions. Mailed and emailed applications are not accepted. Due to the high number of applications- please do not call or email additional inquiries. Applications will be reviewed on a rolling basis.

Thank you for your interest in GRID Alternatives!