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Professional Services Leader

78% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States

Offer summary

Qualifications:

10+ years leading professional services consultants, Experience in driving business value with customers.

Key responsabilities:

  • Lead Professional Services team to provide effective solutions
  • Oversee delivery of projects and maintain financial targets
  • Build partner model for scalability and growth
  • Collaborate with Customer Success and Sales teams
  • Act as executive presence in client interactions
Simpplr logo
Simpplr Scaleup https://www.simpplr.com/
201 - 500 Employees
About Simpplr
Simpplr is the modern intranet that transforms the work experience for all employees – wherever and however they work.Simpplr is the only platform that unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience.Trusted by 700+ global brands, including Moderna, Snowflake, Splunk, Penske, Eurostar, and AAA, Simpplr customers achieve significant improvement in their employees’ productivity, retention, and overall satisfaction.Headquartered in Silicon Valley, CA, Simpplr is backed by Norwest Venture Partners, Sapphire Ventures, Salesforce Ventures, Tola Capital, and Still Venture Capital. Learn more at simpplr.com.
See more Simpplr offers

Job description

Logo Jobgether

Your missions

Who We Are

Simpplr delivers exceptional AI-powered employee experiences at scale. It is the only platform that unifies employee engagement, enablement, and self-service to provide every employee with a seamless and personalized experience so they can do their best work from anywhere. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

We are looking for a Professional Services leader who cares deeply about delivering the best possible experience for our customers through simplicity, innovation and excellence.

The Professional Services leader will be a part of the Product and Customer Experience leadership team and will lead our Professional Services team. As an experienced leader you will develop and lead a high performing professional services team that will successfully partner with customers to drive their strategic initiatives and ensure that all projects are delivered on time, within budget, and to the highest quality standards.

Your Job Responsibilities
What you will be doing:
  • Lead Simpplr’s Professional Services team to provide high quality and effective expertise, solutions and services delivery that will drive customer strategic value.
  • Oversee the delivery of all professional services projects and maintain the financial rigor and deliver on margin and utilization targets.
  • Build a delivery partner model that allows us to scale and grow long-term through partners and internal resources. 
  • Provide leadership, mentorship and coaching to the team to ensure they are developing to be their best and perform at their best.
  • Collaborate proactively with Customer Success and Sales teams to boost ongoing product adoption and to identify and pursue potential upselling and cross-selling opportunities.
  • Act as an executive presence in client interactions and escalations leading to strengthening client relationships and win-win outcomes to difficult situations.
  • Work cross functionally with product managers, engineering and support teams to guide roadmap improvements and customer experience.
  • Drive strategic planning, development including headcount, compensation, segmentation, metrics, and targets.
Your Skillset
What makes you a great fit for the team:
  • Experience in a startup, high growth environments, and comfort with rapid change
  • Act as a senior player/coach, to set strategy and direction for a mission critical organization and lead by example
  • 10+ years experience in leading, motivating and developing a team of professional services consultants who drive business value with customers
  • Able to successfully work cross functionally with key business partners on joint strategy and execution in support of Customer Experience and value objectives
  • A forward thinker that can thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights
  • Able to move forward and deliver results in changing environments
  • Strong cross functional collaboration with the GTM (Sales, pre-sales and AM teams) as well as with product and technical support teams to ensure rapid feedback loops and ability to move forward on projects in a timely manner

#LI-REMOTE

Pay Range
$140,000—$210,000 USD

See what our employees say about working at Simpplr: Glassdoor Reviews

 

Simpplr’s Hub-Hybrid-Remote Model:

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

  • Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
  • Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. 
  • Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. 

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Professional Services

Soft Skills

  • Strategic Decision Making
  • Leadership
  • Strong Communication
  • Team Collaboration
Are you interested?

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