Systems Associate, JIRA

The Role: 

The Carrot Operations team is seeking a highly motivated individual with extensive experience in the administration and configuration of the Atlassian Jira and Confluence software suite. In this role, you will be responsible for managing the Confluence Space and Jira Software and Service Management deployments for the Operations team.

Key responsibilities include:

• Administration and Configuration: Oversee the setup, customization, and ongoing management of Jira and Confluence to meet the needs of the Operations team.
• Collaboration: Work closely with Customer Success, Finance, Product, and Engineering teams to design and implement workflows and automation that enhance process efficiency and maximize the value of Atlassian tools across departments.
• Process Improvement: Identify opportunities for process improvements within Jira and Confluence and drive initiatives to enhance their structure and usage.
• Customization and Automation: Manage and customize Jira projects and workflows, create and maintain automation rules, and establish views, dashboards, and reports to support various team needs.
• Subject Matter Expertise: Act as a key resource within the team, providing expert advice and guidance on best practices for using Jira and Confluence to drive quality and efficiency.

The Team: 

The Carrot Operations team exists to drive efficiency and position our Customer-facing, Member-facing, and broader Operations teams to provide best-in-class service to their constituents.  We support these teams to achieve established team-level KPIs, by:

• Managing the critical systems and tools these teams rely on to excel at their jobs - from procurement, business relationship management, setup, to ongoing configuration and maintenance
• Driving cross-functional collaboration - within and outside of the Operations department - to support business-critical processes and tools
• Providing governance and centralized management of key business functions
• Executing on key initiatives that drive operational efficiency across all teams within the Operations department, and enabling the organization as a whole to scale in a fiscally responsible fashion

Minimum Qualifications: 

• At least 3-5 years of experience in administration and configuration of Atlassian Jira and Confluence.
• Proven experience in designing and implementing workflows and automation within Jira and Confluence.
• Skills: Strong understanding of Jira and Confluence setup, customization, and management.
• Proficiency in creating and managing Jira projects, workflows, automation rules, dashboards, and reports.Interpersonal Skills:Strong collaboration skills to work effectively with Customer Success, Member Success, Finance, Product, and Engineering teams.
• Ability to communicate clearly and effectively with team members and stakeholders.
• Educational Background: Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline (or equivalent experience).

Preferred Qualifications:

• You have experience working within an OKR framework
• Experience working closely with manager and Director-level leaders
• You have prior exposure to high-growth work environments

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.