IT Sr Product Manager

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

This is a remote position.

Job Summary

The Senior Product Manager provides application technology expertise for the products deployed in the National Clinical Optimization Operations/Command Center in Phoenix AZ. This role will have oversight for the Command Center support and the application development or implementation of highly complex/enterprise wide cross functional programs or projects.  May lead to resolution of highly complex problems.   

The Senior Product Manager works on multiple projects, supports the planning, development, implementation, testing, updating, upgrading, documentation and maintenance of all Command Center applications and IT Infrastructure. Acts as subject matter expert for multiple areas.  Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.  

Job Responsibilities

• Responsible for delivering or leading the design, development, support, Maintenance deployment of functional applications as well as information support processes.  
• Project assignments of high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives.  This includes assisting business leadership and IT leadership with strategic planning and initiatives. 
• Develops or leads test plan development for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.  
• Lead resolution of high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalate issues when necessary. 
• Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management and leads others on the team with task assignments and deliverables. 
• Leads technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals. 
• Develops, maintains and a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.  
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes. 
• Lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team. 
• Develops overall project task list for team, estimates and resource plans for highly complex or enterprise wide solutions. 
• Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.  
• Provides guidance and training and problem solving assistance to other team members and operational support teams. 
• Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. 
• Involved in the Development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.

• Bachelor’s degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.   
• 5+ years required
• 10+ years’ experience working in IT as an Application Systems Analyst or Technical Analyst role
• 6 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry is required.

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