Expert Technical Support Consultant - Remote

Veradigm Payer 

Veradigm understands that managed care organizations, pharmacy benefit managers (PBMs), insurance companies, health plans, and other payers need to balance controlling costs with the goal of providing the highest quality of care and optimizing health outcomes for their members.

Solutions from Veradigm Payers:

• Deliver insights to drive quality outcomes cost-effectively
• Improve efficiency for themselves, their providers, and their members through high-speed clinical data exchange
• Impact point-of-care decision making positively by integrating payer guidance and prior authorization management directly in each healthcare provider’s existing workflow

Job Summary:

Delivery of high quality and high performing system to meet customers business needs based on Veradigm product set. Integration Services revenue for client systems.  IS overhead for systems/PC's delivered to internal associates. 

What you will contribute:

Data Conversion and Interface

• Demonstrate expert level proficiency with Interface or data conversion development and implementation tools used by the team.  
• Ability to build and maintain new tools sets
• Expert level knowledge of Veradigm data schema.
• Negotiate Interface or data conversion specifications and plans for Implementation with customer/vendors for those that deviate from standard.
• Install software and interface definition on customer’s servers
• Create test plan templates and test with customer/vendor to insure that functionality meets the needs of the customer
• Provide interface and related workflow solutions within the guidelines of the interface team’s custom request procedures.
• Provide technical assistance to other departments in relation to interface development and installation.
• Provide 3rd level interface support
• Provide training services for customers and employees.
• Provide expert level sales support services to help design solutions for customers

Technical Consultant

• Demonstrate expert level proficiency in the delivery of hardware and system software technology to customers using standard procedures.
• Development of new procedures and policies to improves services.
• Expert knowledge Enterprise level hardware offerings such as Clustering, SAN technology, and complex networking delivery.
• Provide technical support during the implementation delivery process including triaging and troubleshooting reported by customer and implementation team.
• Install all software required for the Veradigm solutions
• Developing Technical documentation to facilitate efficiency, document customer implementations, and support department education objectives.
• Training Customers and Veradigm Staff on your areas of expertise

EDI

• Coordinate all data exchange/EDI activities with trading partners and gateway vendors
• Maintain expert knowledge of software processes, CMS and/or state encounter data submission requirements, guidelines and methodology
• Participate in EDI testing along with implementation intiatives and evaluate/escalate risks and impacts to overall EDI process for project and production activities
• Directly interface with clients/vendors to identify and document business requirements for data exchange
• Monitors EDI related production activities and new state initiatives
• Identify required information fields and develop/update data dictionaries

The ideal candidate will have:

• Bachelor's Degree or equivalent Technical / Business experience Required
• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred

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