Offer summary

Qualifications:

3-5 years experience in VoIP PBX systems, Expertise in VoIP protocols and troubleshooting, Knowledge of network and server technologies, Familiarity with telecommunications standards, Certifications in Microsoft and Cisco are a plus.

Key responsabilities:

Respond to customer support queries

Advise on product usage and integrations

Troubleshoot technical issues and provide solutions

Manage tickets and collaborate with team members

Train partner engineers and offer pre-sales advice

Job description

About us

Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner® Magic Quadrant™ for Unified Communications as a Service in 2021.

Founded in 2005 by two Italian brothers, Dimitri and Steve Osler, we are now among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.

We created what we call the Blue Ecosystem: the way partners, end-users, the company, and our employees communicate with each other.

Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.

Who Are We Looking For

Are you a detail-oriented team player with a passion for VoIP and UC&C? We are currently looking for a 3rd-level Technical Support Specialist who plays a key role in evaluating, troubleshooting, and quickly resolving technical concerns and questions related to our products. We're seeking a highly skilled and motivated individual to join our growing team in the DACH region (Germany, Austria, and Switzerland).

How You Will Make an Impact

Respond to support queries by phone, email, chat, ticketing system

Advise customers on the proper use of the product

Work closely with partners and assist with large-scale deployments

Integrate Wildix with third-party products

Identify, analyze and troubleshoot technical issues to provide help in a timely manner

Work in collaboration with other members of the Technical Support Team and help with bugs/improvements

Manage tickets using Salesforce Service Cloud, OTRS, and JIRA
Offer technical advice for pre-sales queries
Train partner engineers on Wildix products

Develop complex technical solutions

Be ready for occasional travels and attending on-site events in the D/A/CH region
Native German speaker, good English spoken and written communication

What You Bring to the Team

3-5 years of experience working with VoIP PBX systems and Unified Communications

Expert-level knowledge of VoIP protocols

Proficiency in troubleshooting and analyzing call flows using Wireshark and other network analysis tools

Solid understanding of network technologies
Good knowledge of Linux OS

Knowledge of virtualisation technologies (HyperV, VMware)

Experience with Microsoft Windows Server and Microsoft 365

Knowledge of Telecommunications standards DECT / SIP / ISDN / Analog

Excellent communication, technical, and analytical skills
Dedication and commitment to teamwork

Now, it would be fantastic if you:

Have multiple industry and vendor certifications such as Microsoft and Cisco

Have experience with Asterisk, Kamailio, webRTC

Why You Will Love It Here

The possibility to join the fastest-growing, most talent-driven company in Unified Communications
A philosophy of trust and a shared vision of excellence
Training and support to empower your professional growth and success
We're an Apple Powered Team. We will provide you with a MacBook Pro to accelerate your productivity
We offer competitive compensation and benefits

Hiring Process

Discovery Interview with Talent Acquisition Specialist (30 minutes)
Technical Interview with the Head of DE Support and (45-60 minutes) to dive deeper into your hard skills
Final call with the Global Support Manager (30 minutes)

Where You’ll Be Based

The job can be done remotely from anywhere in Germany

We are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or other characteristics. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.

Important: Please note that we exclusively recruit through Remote.com, an Employer of Record (EOR) company, facilitating remote talent acquisition efficiently.

Do you want to learn more about Wildix? Apply Now!

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