About us
Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner® Magic Quadrant™ for Unified Communications as a Service in 2021.
Founded in 2005 by two Italian brothers, Dimitri and Steve Osler, we are now among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.
We created what we call the Blue Ecosystem: the way partners, end-users, the company, and our employees communicate with each other.
Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.
Who Are We Looking For
Are you a detail-oriented team player with a passion for VoIP and UC&C? We are currently looking for a 3rd-level Technical Support Specialist who plays a key role in evaluating, troubleshooting, and quickly resolving technical concerns and questions related to our products. We're seeking a highly skilled and motivated individual to join our growing team in the DACH region (Germany, Austria, and Switzerland).
How You Will Make an Impact
- Respond to support queries by phone, email, chat, ticketing system
- Advise customers on the proper use of the product
- Work closely with partners and assist with large-scale deployments
- Integrate Wildix with third-party products
- Identify, analyze and troubleshoot technical issues to provide help in a timely manner
- Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
- Manage tickets using Salesforce Service Cloud, OTRS, and JIRA
- Offer technical advice for pre-sales queries
- Train partner engineers on Wildix products
- Develop complex technical solutions
- Be ready for occasional travels and attending on-site events in the D/A/CH region
- Native German speaker, good English spoken and written communication
What You Bring to the Team
- 3-5 years of experience working with VoIP PBX systems and Unified Communications
- Expert-level knowledge of VoIP protocols
- Proficiency in troubleshooting and analyzing call flows using Wireshark and other network analysis tools
- Solid understanding of network technologies
- Good knowledge of Linux OS
- Knowledge of virtualisation technologies (HyperV, VMware)
- Experience with Microsoft Windows Server and Microsoft 365
- Knowledge of Telecommunications standards DECT / SIP / ISDN / Analog
- Excellent communication, technical, and analytical skills
- Dedication and commitment to teamwork
Now, it would be fantastic if you:
- Have multiple industry and vendor certifications such as Microsoft and Cisco
- Have experience with Asterisk, Kamailio, webRTC
Why You Will Love It Here
- The possibility to join the fastest-growing, most talent-driven company in Unified Communications
- A philosophy of trust and a shared vision of excellence
- Training and support to empower your professional growth and success
- We're an Apple Powered Team. We will provide you with a MacBook Pro to accelerate your productivity
- We offer competitive compensation and benefits
Hiring Process
- Discovery Interview with Talent Acquisition Specialist (30 minutes)
- Technical Interview with the Head of DE Support and (45-60 minutes) to dive deeper into your hard skills
- Final call with the Global Support Manager (30 minutes)
Where You’ll Be Based
The job can be done remotely from anywhere in Germany
We are Wildix
Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or other characteristics. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Important: Please note that we exclusively recruit through Remote.com, an Employer of Record (EOR) company, facilitating remote talent acquisition efficiently.
Do you want to learn more about Wildix? Apply Now!
