Senior Product Manager, Customer Data Platform

Hi, I’m Brendan, Director of Product at Customer.io.

I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.

At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.

Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.

Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name or the firstName attribute? When and why does the signup_validated event fire? These questions stop most users in their tracks. We need you to unblock them!

This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.

You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.

What you'll do

Lead the CDP Squad in achieving strategic outcomes with solutions that are:

• Valuable (our customers choose to use)
• Viable (the solution works within the constraints of the business)
• Usable (our customers can figure out how to use)
• Feasible (our engineers have the skills and technology to implement)

Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.

What we're looking for

• Working hours that overlap with 9 AM to 3 PM Central Daylight Time
• 5+ years of product management experience in a software development setting
• 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Product-led Growth experience - you’ve used marketing automation tools before
• Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

About the job

We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone 1: USD $174,000 - USD $192,000 Zone 2: USD $160,000 - USD $176,000 Zone 3: USD $145,000 - USD $160,000 Zone 4: USD $116,000 - USD $128,000

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter

2. 45-minute video call with the Hiring Manager

3. Take Home Assignment

4. 60-minute assignment review call with a Product Designer and Engineering partner

5. 45-minute call with a Product leader