Offer summary
Qualifications:
Bac+5 in IT field, Good communication skills in French and English.Key responsabilities:
- Technical support management
- Change coordination and execution monitoring
- Documenting SOPs and upgrades
Match score not available
Priority access
Match score not available
System Administrator Unified Communication
76% Flex
FULLY FLEXIBLE
Job description
Your missions
Company Description
ALTEN MAROC, a subsidiary of the world leader in Engineering and Technology Consulting (ICT), with 40,000 employees worldwide, including more than 2,200 in Morocco, spread over three Centers of Excellence in Fez, Rabat and Casa, we support our customers by offering agile and innovative engineering solutions for major global contractors in the automotive, aerospace, networks & telecoms, software & tools sectors.
To join ALTEN MAROC is to benefit from :
-Diversified career paths with career opportunities, internal, sectoral, geographic and business mobility.
-Certifying and diploma training.
-Regular events to combine well-being and performance.
Job Description
We are looking for our futur System Administrator to join our team based on Rabat.
Main Tasks:
- Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
- Driving Change management , approvals, monitoring of effective change execution
- Acts a single point of Technical contact during Technical Escalation Management
- Able to Perform Audits on Customer and recommend the Best Practices.
- Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
- Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
- Understanding customer requirement and conducting POC \ Demos for new customers and solutions.
- Experience in Risk Analysis, Mitigation, Migration and Transformation.
- Mentoring & training to team competency enhancement
- Support Business Based on Organisation requirement.
- Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Qualifications
- Bac+5 on IT field
- Good communications Skills : French & English
- Proficiency and total hands on experience (more than 1 year). Certification will be added advantage.
- PowerShell, Active Directory – Groups Object Management - GPOs - Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows Server / SharePoint / MS Teams / Knowledge on Hybrid Environment(Exchange – Office 365)
- Basic/Intermediate network knowledge
- Basic/Intermediate security best practices knowledge
Required profile
Experience
Industry :
Information Technology & Services
Spoken language(s):
EnglishFrench
Check out the description to know which languages are mandatory. Soft Skills
- Interpersonal Skills
- Proactive Mindset
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