About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).
About Monarch E&S Insurance Services, a Division of SPG Insurance Solutions
Monarch E&S Insurance Services is built on treating its customers with unmatched service and deep expertise in commercial and personal lines solutions. As a full-service MGA and wholesale broker, retail insurance agents and brokers have access to many different lines of business through Monarch E&S. Being in business for over 35 years has enabled Monarch E&S to gain underwriting authority with the most highly sought-after surplus line markets and an established reputation in the wholesale brokerage, binding space. For more information, please visit www.monarchexcess.com
About the Position:
The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing commercial lines underwriting/brokerage team. Successful applicants will work with the in-house broker to request and review underwriting information for processing of endorsements, preparation of quotes and processing bind orders.
Key Responsibilities:
• Handle incoming calls from retail agents and carriers ensuring highest level of customer service standards are met, bringing calls to a satisfactory resolution
• Process endorsements, binders/invoices and other documents according to established departmental procedures with accuracy, efficiency, and meeting compliance standards
• Act as liaison between brokers or clients and the underwriter to obtain missing information, status of quote/bind, and/or other requests for information
• Determine premiums, as well as terms & conditions, for quotes and endorsements
• Other duties as assigned
Qualifications:
• High School graduate required; College courses preferred
• Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record
• Positive attitude and enjoys helping others through frequent phone and email communication
• Excellent written and verbal communication skills
• Ability to work well under pressure to meet tight deadlines in a fast-paced environment
• High level of adaptability to meet the needs of various situations
• Strong organization skills, with a high level of detail orientation
• Proficiency in Microsoft Word and Excel and various rating portals
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Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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