Enterprise Underwriter

Enterprise Underwriter

North American Bancard - Remote

Work hours will more closely align with Eastern Standard time

North American Bancard, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.
 

The Enterprise Underwriter role provides an optimal experience to our sales partners and merchants. The primary focus of this position is to perform a periodic review of NAB’s high exposure merchant relationships by obtaining all necessary information to perform financial analysis and risk based due diligence. 

What you'll do:

• Conduct periodic credit reviews within an assigned portfolio and quantify results in a narrative format based on processing models, metrics and a detailed financial analysis resulting in verbal and written  recommendations to management consistent with NAB’s risk appetite.
• Perform financial analysis and prepare Credit Risk Assessments of existing merchants with detailed recommendations and creative risk mitigation strategies.
• Analyze high exposure merchants with varying risk dependencies and credit quality associated with diverse business types and processing environments.
• Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds.
• Monitor the phone queue taking inbound calls and making outbound calls to sales partners and merchants.
• Communicate effectively with merchants, sales representatives, internal departments, and management as necessary to obtain financial information or other documentation necessary to complete merchant and/or applicant reviews.
• Provide Approval Authority support for sign-off requests from teammates that are above their authority but within yours.
• Review and make recommendations to update department policies and procedures based on changing industry trends or process adjustments.
• Work collectively with other ERM Department personnel for required enhanced due diligence reviews or to obtain historical data and feedback regarding assigned accounts.
• Other duties may be assigned by Portfolio Management leadership.

What we need from you:

• Bachelor’s Degree in Business, Finance, Accounting (or equivalent work experience).
• Two (2) Years of Financial Analysis experience.
• Minimum five (5) years of experience in a commercial underwriting environment or analyzing financial data in the payments industry or related field.
• Effectively interprets and applies understanding of key financial indicators to make business decisions.
• Excellent conflict resolution skills and emotional intelligence to be able to manage relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships).
• Must be comfortable and confident in handling a position of authority when making underwriting decisions, as well as executing accurate judgment in regards to interactions with sales partners and merchants over the phone and through email.
• Ability to multitask, prioritize and handle combination of relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships)..
• Critical thinking, troubleshooting, problem solving skills with the ability to independently solve problems using data.
• Excellent oral and written communication skills with the ability to effectively communicate with all levels of staff, management, vendors, sales agents, and merchants.
• Ability to adapt priorities for peak periods to ensure consistency of service levels for sales partners and merchants.
• Ability to work a flexible work schedule in support of departmental needs.

How to stand out:

• Two (2) years of Sales Relationship Management experience preferred
• Experience in the merchant payment processing industry highly preferred.

Travel Required: Up to 5%

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Who we are:

North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by hundreds of thousands of business owners to process more than $100 billion worth of transactions every single year. 

Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North American Bancard and our family of companies, visit our website: https://www.northamericanbancard.com/company/our-companies

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